Lead Analyst - Fraud Prevention

Overview

Lead Analyst in the Fraud Services Team within First Citizens India, Enterprise Operations, responsible for detecting and investigating potentially illicit activity targeting client accounts.

What you'll do

• Compile and analyze transactions across multiple payment channels to identify high-risk situations, fraudulent activity and internal control breakdowns.
• Communicate analysis output effectively.
• Investigate alerts involving account takeover, identity theft, unauthorized account access and suspicious customer activity, and take appropriate actions to mitigate risk and prevent further losses.
• Protect compromised accounts to prevent subsequent fraudulent transactions.
• Maintain knowledge of evolving fraud trends, applicable regulations and fraud prevention methodologies.
• Serve as a resource for associates and clients to discuss and resolve fraudulent activity and support resolution of complex fraud issues.
• Communicate with associates, clients, operations and peer bank contacts on loss prevention activity and techniques.
• Review and analyze counterfeit checks, altered checks, unauthorized drafts and other check-related fraud; escalate confirmed cases and recommend loss prevention measures.
• Support customer remediation by coordinating fraud resolution activities, minimizing customer impact and ensuring timely resolution.
• Reduce fraud-related financial exposure through proactive account monitoring, transaction analysis and identification of suspicious activity patterns.
• Serve in a backup capacity for the work group supervisor and mentor newer associates, providing guidance, training and support.
• Track metrics based on analysis and case information for reporting, and convey emerging trends.

What you'll need

• Ability to analyze transactional data and detect patterns indicative of fraud across payment channels.
• Hands-on experience conducting Account Takeover (ATO), Identity Theft and Customer Account Takeover investigations.
• Experience investigating unauthorized wires and fraudulent wire transactions, and taking account-level actions including freezes and restrictions.
• Expertise in reviewing counterfeit checks, altered checks, unauthorized drafts and other check fraud typologies.
• Ability to evaluate fraud risks and apply decision-making frameworks to prevent losses while minimizing customer impact.
• Understanding of common and emerging fraud schemes.
• Strong verbal and written communication skills to document findings and communicate with internal teams, customers and regulatory bodies when required.
• Ability to work effectively with cross-functional teams including compliance, legal, operations and technology.
• Capable of managing multiple fraud alerts and cases simultaneously in a fast-paced, high-volume environment.
• In-depth knowledge of fraud prevention policies, regulatory guidelines (e.g., Reg E, OFAC) and ability to ensure compliance with internal risk controls.
• Experience working with cross-functional teams such as Legal, Compliance, Technology and Onshore Fraud Strategy teams to implement fraud response strategies.
• Ability to review fraud processes, identify gaps and drive improvements through automation, SOP updates or control enhancements.
• Ability to interpret transaction data, detect anomalies and use analytical tools to identify fraud patterns and recommend controls.
• Typically 6-8 years of experience in Fraud Detection/Investigations or a closely related field, including complex investigations on platforms such as Actimize, Falcon, SAS fraud management systems, FICO, NICE or equivalent, and experience providing training, feedback and coaching and helping drive BSA-compliant investigative strategy.
• Proficiency in analyzing large datasets to identify anomalies, trends and fraud patterns using tools such as Excel, SQL or SAS.
• Familiarity with BI tools such as Tableau, Power BI or other internal dashboards for fraud reporting and insights.
• Ability to map and improve fraud-related operational processes to drive efficiency and enhance controls.
• Awareness of fraud-related compliance standards, SAR reporting and internal audit readiness, and fraud detection and prevention within U.S. banking environments, including Reg E, UDAAP, OFAC and BSA/AML implications.
• Ability to collaborate with technology teams on automation initiatives, contribute to rule logic enhancements, and participate in UATs or tool migrations.
• Strong written and verbal communication for case documentation, stakeholder updates and drafting business requirements for fraud strategy changes.

Details

• Location: Bangalore, India.
• Role type: Hybrid.
• Career level P3; reports to Manager / Sr. Manager.