Lead Business Integration Analyst -SAP Job(Batch) Management/Monitoring/Administration

Overview

Lead Business Integration Analyst for SAP batch management, monitoring and administration, supporting enterprise SAP and batch processing environments at Collins Aerospace, an RTX company.

What you'll do

• Monitor, schedule and support SAP and non-SAP batch processing activities using enterprise scheduling platforms such as Redwood RunMyJobs (RMJ).
• Ensure timely and successful execution of business-critical batch jobs through proactive monitoring and issue resolution.
• Schedule and modify recurring jobs across daily, weekly, monthly and event-driven processing cycles.
• Monitor SAP background jobs using transaction codes SM36, SM37, SM61 and SM66.
• Review job logs, spool outputs, runtime statistics, job dependencies and execution history.
• Troubleshoot failed and long-running jobs and coordinate recovery activities with relevant support teams.
• Support critical business workloads, including MRP processing, IDocs, file transfers, interfaces and month-end activities.
• Collaborate with SAP Basis, Infrastructure, Network, Cybersecurity, SAP Security and Functional teams to resolve production issues.
• Monitor RMJ dashboards, process server availability, job execution status and operational alerts.
• Perform approved job restarts, reruns, resubmissions and recovery procedures based on documented guidelines.
• Create, update and manage ServiceNow incidents related to batch processing failures.
• Follow ITIL-based incident, problem and change management processes.
• Maintain operational documentation, support procedures and accurate incident records.
• Support audit activities and ensure compliance with security and regulatory requirements.
• Participate in on-call rotations and provide operational support in a global 24x7 environment.
• Identify opportunities for automation, process optimization and improved operational reliability.

What you'll need

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering or a related discipline, or equivalent experience.
• 3+ years of experience in SAP Technical Support, SAP Basis Support, batch operations or enterprise job scheduling.
• Hands-on experience supporting SAP batch processing and job scheduling environments.
• Working knowledge of SAP transaction codes SM36, SM37, SM61 and SM66.
• Experience troubleshooting SAP background job failures and batch processing issues.
• Experience using ServiceNow or similar IT Service Management tools.
• Familiarity with ITIL processes, incident management and operational support models.
• Basic understanding of network connectivity, firewall concepts and infrastructure dependencies.
• Strong analytical, troubleshooting and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work in a 24x7 support environment and participate in on-call rotations.

Nice to have

• Hands-on experience with Redwood RunMyJobs (RMJ) or other enterprise workload automation platforms.
• Experience supporting SAP ECC and/or SAP S/4HANA environments.
• Experience supporting MRP processing, IDocs, SAP interfaces and batch integrations.
• Knowledge of SAP job dependencies, events, job chains and workload automation concepts.
• Experience supporting global production environments.
• Familiarity with Linux, Windows and cloud-hosted SAP environments.
• Understanding of TCP/IP networking concepts and enterprise infrastructure.
• Experience supporting audit and compliance activities.
• Exposure to scripting, process automation and operational improvement initiatives.
• Experience working with cross-functional SAP and Infrastructure support teams.

Details

• Location: Bengaluru, Karnataka, India (Northgate, Yelahanka Hobli).
• Role type: Hybrid, with onsite and offsite work ratio determined in partnership with the leader.
• Participation in on-call rotations and a global 24x7 support environment.
• Background check required for all external new hires in India.