Lead Commercial Lending Servicing Specialist

Overview

Lead Commercial Lending Servicing Specialist supporting and servicing Asset Based Lending (ABL) portfolios within Commercial Banking Operations, acting as platform subject matter expert and owning training and talent development for the ABL servicing group.

What you'll do

• Lead moderately complex to complex servicing activities for ABL products, including revolving lines, term loans, borrowing base structures and collateral-driven facilities.
• Review and process interest, fees, principal activity and repricing events.
• Review and process amendments, waivers, renewals and restructurings.
• Review and process borrowing base updates and collateral-driven changes.
• Review and negotiate complex loan servicing transactions, evaluate operational and credit-related risks, and implement mitigation strategies.
• Serve as an escalation point for customer, system and operational issues, ensuring timely and effective resolution.
• Identify system, data or process gaps and recommend procedural modifications, automation opportunities or control enhancements.
• Maintain and update standard operating procedures (SOPs) and system documentation aligned to ABL servicing.
• Serve as primary liaison with Line of Business, Control & Risk, Technology and Operations teams.
• Coordinate resolution of open customer service issues involving internal and external partners.
• Conduct quality reviews and monitor key performance metrics related to efficiencies and effective processes.
• Evaluate and upload data into systems of record.
• Research complex business and operational decisions.
• Ensure compliance with all policies, procedures and regulatory requirements.
• Lead projects, oversee daily team deliverables, perform critical end-of-day check-outs, and mentor lower-level staff.
• Contribute to strategic initiatives and continuous improvement efforts within ABL Operations.

What you'll need

• 5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of work experience, training, military experience or education.
• Hands-on proficiency with Loan IQ, LUCAS, STUCKEY etc. or equivalent commercial lending platforms.
• Training-related experience, including drafting training plans, delivering training programs and defining onboarding milestones.
• 2+ years of experience supervising daily team deliverables, including critical end-of-day controls and check-outs.
• Strong understanding of Asset Based Lending products, Syndicated Loan Servicing, collateral structures and servicing workflows.
• Excellent verbal, written and interpersonal communication skills.

Nice to have

• Strong knowledge of loan documentation and ability to interpret Legal Credit Agreements.
• Ability to prioritize work, meet deadlines and perform effectively in a fast-paced, deadline-driven environment.
• Strong critical thinking, problem-solving and conflict-resolution capabilities.
• Ability to work independently and collaboratively within a team environment.
• Recognized for delivering exceptional customer service and strong stakeholder partnership.

Details

• Location: Hyderabad, India.
• Posting end date: 12 Nov 2026.