Lead - Infrastructure Testing Governance & ServiceNow Test Management Product

Overview

Lead the evolution of enterprise infrastructure testing governance and own the product roadmap for the ServiceNow Test Management Module (TMM), partnering with stakeholders and ServiceNow development teams.

What you'll do

• Own the vision, roadmap, and continuous enhancement of the ServiceNow Test Management Module (TMM).
• Gather, document, and prioritize business requirements from testing, engineering, infrastructure, and application teams.
• Translate business needs into functional requirements and user stories.
• Partner with ServiceNow developers, architects, and platform teams to design and implement solutions.
• Manage product backlog, feature prioritization, and release planning.
• Drive user adoption and ensure platform capabilities align with evolving organizational needs.
• Establish metrics and reporting to measure platform value and effectiveness.
• Define, implement, and maintain enterprise infrastructure testing standards, processes, and governance frameworks.
• Ensure testing requirements, controls, and process gates are consistently applied across infrastructure changes.
• Drive adherence to testing policies, validation standards, and governance requirements.
• Establish testing readiness criteria and approval processes for infrastructure changes.
• Partner with change management, engineering, and operational teams to improve testing quality and change success rates.
• Monitor testing compliance and identify areas for process improvement.
• Lead the development and continuous improvement of testing methodologies, workflows, and operating procedures.
• Standardize testing practices across infrastructure and platform teams.
• Define testing requirements, traceability expectations, and quality metrics.
• Promote automation and efficient validation practices to increase testing coverage and reduce operational risk.
• Ensure testing processes support risk-based decision making and production stability objectives.
• Facilitate post-implementation reviews and incident analysis related to infrastructure changes.
• Identify testing gaps, process weaknesses, and opportunities for improvement.
• Drive corrective and preventive actions resulting from production incidents and testing failures.
• Leverage incident trends and metrics to enhance testing standards, controls, and platform capabilities.
• Establish a culture of continuous improvement and operational excellence.
• Collaborate with infrastructure engineering, application teams, platform teams, quality engineering, risk, audit, and change management stakeholders.
• Lead governance discussions and provide recommendations to leadership on testing strategy and process improvements.
• Communicate testing risks, readiness, compliance status, and improvement opportunities to senior stakeholders.
• Influence adoption of enterprise testing standards and best practices.

What you'll need

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
• 9+ years of experience in Quality Engineering, Test Management, Infrastructure Testing, Change Management, or related disciplines.
• Experience defining and governing enterprise testing processes and controls.
• Experience gathering and documenting business and functional requirements.
• Experience partnering with development teams to deliver technology solutions.
• Strong understanding of SDLC, testing methodologies, and change management practices.
• Experience leading cross-functional initiatives and driving organizational change.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent written and verbal communication skills.

Nice to have

• ServiceNow Test Management Module (TMM) experience.
• ServiceNow Product Owner or Platform Owner experience.
• Experience with infrastructure change testing and validation.
• Knowledge of enterprise governance, risk, and compliance practices.
• Experience implementing process improvement programs.
• Familiarity with testing automation platforms and reporting solutions.
• Experience working in large-scale enterprise technology environments.