Lead Business Analyst

Overview

Lead Business Analyst supporting Contra Revenue Systems (CRS) and FundApp, Mastercard's Fund Administration platform, acting as the connective tissue between Finance stakeholders and Technology within a Revenue platform operating model.

What you'll do

• Serve as the primary Lead BA and platform liaison for FundApp and CRS, connecting Finance and Technology stakeholders to ensure clear ownership, requirements, priorities, and delivery outcomes.
• Manage system enhancements, projects, strategy inputs, setup/configuration needs, application support, and related operational support activities.
• Translate business needs into business requirements, technical requirements, process flows, user stories, acceptance criteria, reporting needs, and decision documentation that Technology can design, build, test, and support.
• Partner with key business users to provide application overviews, explain new functionality, assess automation opportunities, and support user training or adoption needs.
• Collaborate with internal technical teams to facilitate and test issue resolution, confirm expected system behavior, and align business requirements with technical delivery plans.
• Provide ongoing production support, including problem management, root cause analysis, ticket logging, business impact communication, status updates, and escalation as needed.
• Lead evaluation efforts for new capabilities, process improvements, workflow changes, or related functionality based on business requirements and governance priorities.
• Coordinate UAT, regression testing, business validation, release communications, patching/upgrades/enhancement testing, and post-implementation checks.
• Ensure configuration documentation, process documentation, training guides, decision logs, and support materials are updated as application changes or new functionality are introduced.
• Support SOX and audit compliance by helping maintain control documentation, supporting control testing, identifying improvement opportunities, and ensuring platform changes align to accounting policy, controls, and reporting expectations.
• Drive continuous improvement by identifying manual work, data quality gaps, reporting limitations, control risks, user training needs, and opportunities to simplify the system support model.

What you'll need

• Advanced business analysis experience supporting enterprise business platforms, preferably in Finance, Accounting, Revenue Operations, Fund Administration, billing, order-to-cash, rebates/incentives, or related operational systems.
• Master's degree in Accounting, Finance, Information Systems, Business, or equivalent practical experience.
• Understanding of general accounting practices, financial controls, reporting processes, and multi-currency business environments.
• Skilled at bridging business and Technology teams, translating complex operational needs into simple, actionable requirements, and keeping both sides aligned through design, testing, release, and support.
• Understanding of platform governance disciplines, including intake management, backlog prioritization, issue triage, release planning, UAT coordination, documentation, control readiness, and operational reporting.
• Comfortable working with Finance stakeholders on forecasting, spend tracking, actuals, accruals, reporting, reconciliations, fund controls, audit support, and executive governance needs.
• Strong project management discipline, including prioritization, follow-through, issue/risk tracking, status communication, and managing multiple deliverables simultaneously.
• Clear and confident communication with global stakeholders, including leading working sessions, asking structured questions, explaining technical issues in business language, and creating concise decision-ready materials.
• Ability to quickly engage and influence business partners, drive change constructively, and build strong relationships within a multinational organization.
• Strong ownership, curiosity, judgment, and follow-through; proactively identifies gaps, clarifies ambiguity, escalates risks appropriately, and helps create a scalable operating model.

Nice to have

• Coupa and/or Oracle knowledge, particularly where fund administration, procurement, purchase order, invoice, general ledger, reporting, or downstream finance processes intersect.
• Experience with Revenue platforms, Rebates & Incentives, billing systems, order-to-cash processes, or other financial applications that require disciplined intake, release, testing, production support, and control oversight.
• Experience with Salesforce, Hyperion, Power BI, Jira, Remedy, SharePoint, Confluence, or similar enterprise workflow, reporting, collaboration, and support tools.
• Familiarity with financial controls, audit/SOX readiness, reporting standardization, data quality, and cross-functional operating models.
• Experience supporting global teams and stakeholders across time zones, including Finance, Technology, Operations, Legal, Tax, Compliance, and Controllership partners.
• Ability to build lightweight governance artifacts such as RACIs, intake models, release checklists, issue logs, decision trees, status reports, training guides, configuration documentation, and stakeholder communication plans.

Details

• Location: Pune, India.