Lead Logistics Error Handling Specialist

Overview

Lead Logistics Error Handling Specialist responsible for monitoring and resolving operational exceptions, system errors, and workflow issues across supply chain platforms.

What you'll do

• Monitor operational exceptions, system-generated errors, and workflow queues across Lead Logistics platforms.
• Investigate and resolve issues related to IDOC, Auto PO, Sales Order, Purchase Order, Supplier Invoice, and workflow.
• Perform root cause analysis (RCA) and implement corrective and preventive actions to reduce recurring errors.
• Collaborate with cross-functional teams to resolve operational issues and improve processes.
• Ensure adherence to operational SOPs, internal controls, customer requirements, and governance standards.
• Manage operational queues while meeting productivity targets, SLAs, and quality standards.
• Prepare operational reports and dashboards on error trends, risks, and performance metrics.

What you'll need

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Information Technology, or a related discipline.
• 2–5 years of experience in Supply Chain Management, Lead Logistics, Customer Delivery, Shared Services, or Operational Error Management.
• Hands-on experience with ERP and supply chain platforms including SAP, FACT, SCP, MODS, Athena, or similar applications.
• Working knowledge of IDOC processing, integration error management, RCA, and continuous improvement methodologies.
• Advanced proficiency in Microsoft Excel for reporting and data analysis.
• Strong analytical and problem-solving skills to prioritize multiple activities in a fast-paced environment.
• Strong communication and stakeholder management skills across Business, Technology, Product, and Customer Experience teams.

Details

• Shift timings: 9AM–6PM OR 12PM–9PM.