Lead Software Engineer (Backend)

Overview

Lead Backend Engineer to design and build backend services and APIs for Sprinklr’s CPaaS platform, including high-throughput event-driven systems.

What you'll do

• Design and implement scalable RESTful APIs and backend services for CPaaS workflows such as number provisioning, SIP trunking, user auth, and call logs.
• Work with the VoIP team to expose APIs for call control, diagnostics, and session tracking.
• Build asynchronous workflows using message queues (Kafka, RabbitMQ, or SQS).
• Own database models, caching strategies, retry logic, and service reliability patterns.
• Ensure observability using structured logging, metrics, tracing, and alerts.
• Partner with QA on automated tests, mocks, and integration coverage.
• Contribute documentation such as runbooks and deployment playbooks.

What you'll need

• 5+ years of hands-on backend development experience in distributed systems.
• Strong systems programming and debugging skills in Java.
• Solid expertise in REST APIs and microservice architecture.
• Hands-on experience with MongoDB, PostgreSQL, Redis, and API rate limiting strategies.
• Understanding of distributed systems patterns including retries, idempotency, and circuit breakers.
• Familiarity with CI/CD, GitOps, containerization, and cloud deployment (AWS preferred).

Details

• Location: Gurgaon, Haryana, India.