Lead specialist Q2C Ordr Mgmt

Overview

Order Management Specialist role in the GES Q2C Order Management team, responsible for accurate order processing, issue resolution and customer experience within an operations environment.

What you'll do

• Manage the end-to-end order lifecycle, including order receipt, validation, release and change requests.
• Ensure accuracy of purchase orders (POs) and sales order creation through thorough data checks.
• Process and upload orders into SAP/ERP systems efficiently within defined SLAs.
• Identify and resolve order discrepancies by collaborating with internal stakeholders.
• Maintain high-quality data entry and ensure compliance with operational standards.
• Drive continuous improvement initiatives to enhance efficiency, automation and customer experience.

What you'll need

• Bachelor's degree in Commerce or a related field.
• Prior experience in order management, order booking, or a similar operations role.
• Strong attention to detail with high accuracy in data handling.
• Proficiency in SAP or similar ERP systems.
• Excellent communication skills (written and verbal) and stakeholder management ability.
• Strong organizational and problem-solving skills, and ability to work in a fast-paced environment.

Nice to have

• CRM knowledge.

Details

• Location: Hyderabad, India.
• Apply online via the dsm-firmenich career portal with a resume in English.