Lead Systems Operations Engineer - Production Support

Overview

Lead Systems Operations Engineer for production support, coordinating large-scale systems planning, resolving complex technical and escalated support issues, and driving technical changes and enhancements.

What you'll do

• Lead complex, broad-impact initiatives with high-level systems consultation for technology teams.
• Participate in large-scale planning for computer systems and network infrastructure in Systems Operations.
• Review and analyze complex technical challenges and escalated support issues for core business solutions.
• Make decisions on technical changes and enhancements.
• Consult on change design and collaborate to resolve systems support issues and achieve goals.
• Design self-healing and resiliency patterns, troubleshoot priority incidents, and facilitate blameless post-mortems.

What you'll need

• 5+ years of Systems Engineering or Technology Architecture experience (or equivalent).
• Advanced understanding of application monitoring stack (Logs, Metrics, Events, Traces, Alerts) and end-to-end observability.
• Strong experience using industry-standard monitoring tools (AppD, Splunk, ELK, APM, Grafana, Prometheus, etc).
• Experience using CI/CD tools like Jenkins, Gradle, Groovy, and Maven.
• Experience using CM tools like Ansible.
• Proficiency in Java and/or Python and knowledge of Web services.
• Experience working with Agile methodology.

Details

• Location: Bengaluru, India.