Learning Operations Specialist

Overview

Support learning and development operations within the HR Operations training team as a Learning Operations Specialist. The role focuses on coordinating training sessions, managing the Learning Management System, and supporting classroom and new-joiner training.

What you'll do

• Analyze and solve moderately complex problems.
• Create new solutions by leveraging and, where needed, adapting existing methods and procedures.
• Apply the strategic direction set by senior management to team goals.
• Interact with peers and management levels at a client and or within Accenture.
• Manage small teams and or work efforts at a client or within Accenture.
• Work as part of the HR Operations training team reporting into the Training Lead.
• Support classroom training sessions as required by the training schedule, including pre-process training sessions for new joiners.
• Receive and evaluate training requests, requesting follow-up information from the requestor where appropriate.
• Maintain a training schedule and calendar for all vendor training sessions conducted by the central training team.
• Coordinate training scheduling based on trainer availability and Operational demand, including Train the Trainer sessions.
• Work closely with the Training Team Lead on session alignment.
• Manage the Learning Management System for the central training team and create all requested sessions in a timely manner.
• Communicate with Operations stakeholders in a timely manner to ensure all sessions are coordinated and have appropriate attendees.
• Use training durations based on topic, level of training, and lesson plan coordination to schedule the appropriate session duration.

What you'll need

• Any Graduation.
• 7 to 11 years of experience.
• Primary skill in Training Environment Strategy.
• Understanding of the learning & development management space.

Details

• Location: Bengaluru.
• The role may require rotational shifts.
• Primary upward interaction is with the direct supervisor.
• Guidance is provided when determining methods and procedures on new assignments.
• Decisions made in the role will often impact the team in which the role resides.