Linux Support Engineer

Overview

Point72's Technology team is seeking a Linux Support Engineer to monitor and resolve incidents and requests for the Linux Support team, perform production releases, and maintain Linux server environments.

What you'll do

• Actively monitor the Linux Support team's incident/request queue, set prioritization, and process tickets in a timely manner
• Perform production releases while adhering to change management guidelines
• Install, configure, and troubleshoot Linux servers and related hardware/software components
• Perform in-depth analysis for post impact resolution, RCA, remedial actions, and problem management
• Manage and troubleshoot AD integrated authentication on Linux servers
• Manage and troubleshoot existing Ansible playbooks used for configuration management across the Linux environment
• Collaborate cross-functionally to monitor system performance, analyze system logs, and proactively address issues
• Create and maintain system documentation including configuration guides, standard operating procedures, and troubleshooting steps

What you'll need

• 3+ years of experience as a Linux System Administrator in a production environment, with hands-on expertise in Red Hat Enterprise Linux and/or Ubuntu administration, including installation, configuration, performance tuning, troubleshooting, and ongoing support
• Ability to manage multiple priorities and deadlines in a fast-paced production environment
• Experience with infrastructure as code, automation, and configuration management concepts, including tools such as Git, Bitbucket, GitHub, and Ansible
• Proficiency in scripting languages such as Bash or Python for automation, operational support, and task scripting
• Strong understanding of authentication, privilege management, and integration with Active Directory, including related services such as Kerberos
• Experience with storage and file-sharing technologies, including local disk management, LVM, network-based storage concepts, HBA/PowerPath, and remote mounts such as CIFS, Samba, and NFS for client and server configurations
• Working knowledge of networking concepts, protocols, and services, including TCP/IP, DNS, DHCP, and related infrastructure services
• Familiarity with cloud platforms such as AWS or Azure, as well as AI tooling to support and streamline technical workloads
• Strong written, verbal, and interpersonal communication skills, with excellent organizational abilities and attention to detail
• Commitment to the highest ethical standards

Details

• Location: Bengaluru, India