Loan Review Specialist

Overview

Coordinator II, Mortgage Operations (Post Closing) role reviewing closed mortgage loan files for completeness and accuracy, resolving post-closing deficiencies, and preparing loans for delivery to investors and secondary market partners.

What you'll do

• Review closed mortgage loan files to confirm all required documentation, signatures, and data are complete, accurate, and aligned with investor, agency, and regulatory guidelines.
• Identify, research, and resolve post-closing deficiencies and conditions by coordinating with internal operations, sales, and underwriting partners, as well as settlement agents and other external counterparties.
• Validate closing disclosures, notes, security instruments, and supporting documents to ensure consistency with system data and pricing, escalating discrepancies and potential compliance issues as needed.
• Prepare and package post-closed loan files for delivery to investors and secondary market partners, following established checklists, stacking orders, and transmission standards.
• Monitor post-closing pipelines, prioritize work to meet investor delivery timelines and service level expectations, and communicate status, risks, and impacts to appropriate stakeholders.
• Perform quality and data integrity checks on loan records and collateral files, updating systems of record and documenting resolution steps to support audit and investor review.
• Contribute to process and control improvements in post-closing workflows by sharing recurring issues, recommending enhancements, and supporting implementation of updated procedures.

What you'll need

• 2+ years of experience in mortgage operations, loan closing, post-closing, or a closely related residential mortgage support function.
• Experience reviewing mortgage loan documentation for completeness, accuracy, and compliance with investor, agency, or regulatory requirements.
• Experience working in a high-volume, deadline-driven environment with responsibility for managing an assigned pipeline of loans or cases.
• Or an equivalent combination of education and experience.

Details

• Office position: works at the Zillow India office approximately 80 to 100 percent of their time each month.
• Employees must live within a reasonable commuting distance of the office.