Logistics Analyst 2

Overview

The Logistics Analyst 2 manages global returns and reverse logistics processes, coordinates with regional stakeholders and service teams, and supports repairs, reporting, root-cause analysis and continuous improvement.

What you'll do

• Follow and execute defined guidelines and checklists for managing global returns.
• Coordinate with regional SPOCs, field engineers and customer service to ensure part returns within the agreed SLA.
• Perform analysis related to spares returns order processing, Lam’s Reverse Logistics Management System in SAP, Lam’s Quality Defect Reporting System and SAP Material Master.
• Analyze reports and metrics for deviations from plan, reconcile data variances, identify root causes and execute corrective actions.
• Work with regional users to understand gaps and conduct root-cause and corrective actions to drive closure.
• Work with management and global stakeholders on reverse logistics, repairs, customer issues, business plans and product availability.
• Work with Lam engineers to ensure return of warranty-eligible parts after failure analysis.
• Monitor logistics, the flow of failed parts and POD, take proactive action on delays and escalate when required.
• Follow up consistently and track each stage of the return process to ensure a complete, closed-loop transaction.
• Interact with customers and service representatives on post-sales repair, refurbishment and cleaning service functions.
• Understand issues related to returns and RCA and provide solutions in a time-bound manner.
• Record and report the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
• Interpret large data sets and suggest continuous improvement projects.
• Prepare weekly, monthly and quarterly reports, including KPIs and operational metrics, and provide RCA on misses.

What you'll need

• Minimum 2 to 5 years of experience.
• 2 years of experience in reverse logistics, repair operations or supply chain is preferable.
• Bachelor’s degree in Engineering (Mechanical/IP/IM) or MBA in supply chain or operations.
• Proven experience managing processes in any area related to the reverse value chain, logistics and customer service, with problem-solving related to processes and SAP.
• Demonstrated ownership of KPIs for the respective function, including RCCA for misses.
• Proficiency in SAP MM/SD.
• Proficiency in MS Office, including Excel, Word and PowerPoint.
• High-level stakeholder interfacing skills across regions.
• Ability to listen effectively and communicate professionally and courteously.
• Ability to escalate effectively when required.
• Strong problem-solving and decision-making skills.
• Ability to work independently and meet aggressive timelines.

Nice to have

• Certification in supply chain or logistics.
• Prior work experience in the reverse value chain.
• Experience with Dangerous Goods reports.
• Exposure to new tools and technology in the reverse logistics or asset recovery domain.
• End-user exposure to Power BI and Power Apps.

Details

• Location: Bangalore, India.
• Lam offers work location models based on the needs of each role.
• On-site Flex roles involve working 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.
• Virtual Flex roles involve working 1–2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.