Logistics & Services Associate

Overview

Lead end-to-end Milk Run transportation operations, ensuring supplier pickups, JIT deliveries, route optimization, stakeholder coordination, transporter performance management, cost efficiency and continuous process improvement to maintain uninterrupted material flow for production requirements.

What you'll do

• Build strong and sustainable relationships with customers, suppliers, transporters and internal stakeholders to ensure smooth Milk Run operations.
• Act as the primary point of contact for all Milk Run transportation activities and ensure timely resolution of issues, escalations and service-related concerns.
• Monitor daily Milk Run schedules and ensure on-time vehicle placement, route adherence, supplier pickups and plant deliveries.
• Coordinate closely with suppliers, SCM teams, plants and transport partners to ensure uninterrupted material flow and JIT deliveries.
• Conduct daily operational reviews with SCM, suppliers and transporters to track critical pickups, pending shipments and line-feeding requirements.
• Develop and implement Milk Run route plans, vehicle utilization strategies and capacity optimization initiatives.
• Convert customer demand forecasts into transportation and vehicle deployment plans to support production requirements.
• Ensure effective coordination of multi-supplier pickups and consolidation activities while maintaining defined transit timelines.
• Monitor transporter performance against agreed KPIs such as vehicle utilization, on-time pickup, on-time delivery, route compliance and cost efficiency.
• Manage daily shipment tracking and proactively address delays, vehicle breakdowns, shortages and emergency transportation requirements.
• Maintain DSRs, route performance reports, vehicle utilization dashboards and other operational MIS reports.
• Coordinate with transporters for timely invoice submission, reconciliation and payment processing.
• Liaise with Finance and Procurement teams to ensure timely release of transporter payments and resolution of billing discrepancies.
• Drive continuous improvement projects focused on route optimization, freight cost reduction, vehicle utilization and transportation efficiency.
• Work closely with loading and unloading teams at supplier and plant locations to ensure smooth material handling and dispatch operations.
• Ensure compliance with safety, quality and statutory transportation requirements across all Milk Run routes.
• Support emergency shipments through PTL, FTL and Air modes whenever required to avoid production disruptions.
• Identify opportunities for logistics digitization, automation and process standardization to enhance operational visibility and control.

What you'll need

• Any Graduate with 2-5 yrs of experience.
• Strong understanding of Milk Run transportation operations, route planning, vehicle scheduling and supplier coordination.
• Experience in JIT/JIS logistics and manufacturing supply chain environments.
• Proficiency in Excel, including Pivot Tables, VLOOKUP/XLOOKUP, data analysis and reporting.
• Strong analytical, problem-solving and stakeholder management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple stakeholders, transport partners and high-volume transportation operations in a fast-paced environment.

Details

• Location: Gurgaon, India.