Managed Services – Tax operations, Director

Overview

Lead client support work in tax compliance within PwC's Tax practice, covering tax planning, return preparation, filing support and compliance review as a Managed Services Tax Operations Director.

What you'll do

• Define and execute the tax operations strategy aligned with the business's overall growth objectives.
• Partner with the key leadership team to drive business planning, resource allocation and operational efficiency.
• Build strong relationships with internal and external stakeholders and provide strategic advice and solutions linked to their tax and business objectives.
• Be accountable for key commercial metrics and drive the development and enforcement of relevant KPIs and controls for the business.
• Identify and implement opportunities for process optimization, automation and digital transformation.
• Establish and maintain a robust operational risk management framework and ensure full compliance with tax and regulatory requirements.
• Manage change and transitions effectively.
• Partner with the technology team to drive automation and system enhancements.
• Build, mentor and lead a high-caliber team across functions and geographies.
• Lead digital transformation initiatives to enhance client experience and operational scalability.
• Foster a culture of accountability, continuous improvement and client-centricity.

What you'll need

• 15+ years of overall experience with a proven track record in leadership roles in an enterprise services or service centre organization within companies of similar size, scope and complexity.
• Several years of hands-on tax experience (corporate, fund, or partnership tax) within that tenure, sufficient to engage credibly with senior tax stakeholders and translate technical priorities into delivery decisions.
• Demonstrable track record of leadership at scale, including delivering value to both top and bottom line through leading transformation, re-engineering, simplification and automation initiatives.
• Outstanding leadership and interpersonal qualities, including the ability to inspire, motivate and lead through effective, transparent and adaptive communication; creates broad-based alliances and drives collaboration across multiple stakeholder groups; effective evangelist and partner with global stakeholders.

Nice to have

• Partnership/fund tax exposure (e.g., K-1s, allocations, UBTI, ECI), given the private equity context of this business.
• CA, EA or US CPA (preferred but not required).
• In Tax Manager, Senior Manager and Director roles, an active primary credential is preferred: (1) US CPA or foreign equivalent, (2) US Enrolled Agent in good standing with an appropriate regulatory body, or (3) a firm-approved secondary credential.
• Driving managed services tax compliance for asset and wealth clients.
• Leading multiple tax operations engagements across complex client environments.
• Developing technology-enabled tax processes for reporting and compliance.
• Identifying market opportunities and shaping new service offerings.
• Mentoring tax professionals through feedback, coaching and career development.

Details

• Location: Kolkata (AC) - Exora Business Park, Elnath - Bangalore.
• Travel: up to 20%.