Order to Cash Senior Operations Manager

Overview

Lead end-to-end Order-to-Cash (OTC) operations within Dyson Business Services (DBS), overseeing Cash Applications, Credit Risk & Assessment, Collections, Disputes, and Deductions, while supporting the build-out of a Centre of Excellence (CoE).

What you'll do

• Lead and manage end-to-end OTC operations including Cash Applications, Credit Management & Assessment, Collections & Disputes, and Deductions & Bad Debt Provisioning.
• Drive cash flow forecasting, analysis and better cash flow results.
• Ensure delivery of KPIs such as DSO, cash flow forecasting, and service levels.
• Drive effective resolution of escalations and operational challenges.
• Manage stakeholders including Finance Directors, Controllers and Market teams, and collaborate across regions to improve market practices.
• Act as a trusted advisor to business stakeholders and leadership.
• Establish strong governance frameworks across OTC processes to ensure control, compliance, and audit readiness.
• Drive automation, transformation, and continuous improvement initiatives.
• Develop strategies to address complex business challenges and improve performance.
• Lead transitions, including documentation (SOPs, process maps) and stabilization.
• Lead, inspire, and develop a team of 80+ members across multiple locations, creating a high-performance culture focused on accountability, collaboration, and innovation.
• Provide coaching, regular feedback, and career development opportunities, and drive performance management including goal setting, mid-year and annual reviews.
• Ensure consistent and high-quality service delivery across OTC functions.
• Track and report performance metrics, insights, and improvement actions, using data and analytics to provide actionable insights to stakeholders.
• Foster Dyson values of being Different, Authentic, and Pioneering, and promote a positive, inclusive, and sustainable work environment.

What you'll need

• Education: B.Com or MBA (Finance/Accounting preferred).
• Experience: 15+ years in OTC / Accounts Receivable operations.
• Strong experience across Collections, Disputes, Credit Management, and Cash Applications.
• Proven experience managing teams of 60+ members, preferably across multiple locations.
• Strong understanding of OTC processes, financial controls, and compliance requirements.
• Excellent stakeholder management and communication skills (comfortable with senior leadership).
• Strong analytical abilities with the capability to derive insights from financial data.
• Experience in process improvement, automation, and transformation initiatives.
• Ability to operate effectively in a fast-paced, multicultural environment.
• High ownership mindset with a "can-do" attitude.

Nice to have

• Expertise with SAP S/4HANA, BlackLine, or similar financial systems.
• Lean / Six Sigma certification.
• Prior exposure to shared services or COE environments.

Details

• Location: Gurgaon, India.