AR & Credit Operations Manager, GBS Hyderabad

Overview

Lead end-to-end credit and collections and Order-to-Cash operations for the Global Business Services team in Hyderabad, managing a team, mitigating customer credit risk and driving healthy cash flow in partnership with Sales, Customer Service and Finance.

What you'll do

• Manage end-to-end credit and collections operations, ensuring timely cash collections and achievement of DSO and overdue targets.
• Be responsible for O2C month-end closing responsibilities globally.
• Proactively review and manage customer credit limits, blocks, and risk exposure in line with company policies and risk appetite.
• Develop and implement strategies to optimize cash flow, reduce days sales outstanding (DSO), and drive additional value for the entity.
• Drive effective resolution of overdue balances, disputes, deductions, and unapplied cash.
• Act as the primary escalation point for high-risk customers, complex collection issues, and critical business exposures.
• Ensure strict adherence to SOX, internal controls, and audit requirements within the Order to Cash process.
• Coach and develop team leaders and managers to promote accountability, high performance, and continuous learning.
• Partner with Sales, Customer Service, and Finance to resolve issues, enable business continuity, and support revenue growth.
• Review AR aging, trend analysis, and KPIs, and support month-end close and reporting activities.
• Prepare and present regular reports on O2C performance to senior management, highlighting areas of value creation.
• Identify opportunities for process optimization, automation, and system improvements to enhance the efficiency and effectiveness of the O2C process.
• Support transformation initiatives.

What you'll need

• Bachelor's degree in Finance, Accounting, Commerce, Business Administration, or a related field.
• 10-15 years of progressive experience in Credit & Collections and Order-to-Cash operations, including at least 5 years of people leadership experience.
• Proven experience working in multinational or shared services environments, with success leading diverse and cross-cultural teams.
• Strong working knowledge of SAP, including Accounts Receivable, Credit Management, and Controls.
• Advanced proficiency in Microsoft Excel for reporting, analysis, and data-driven decision-making.
• Solid understanding of credit risk assessment, collections strategies, accounts receivable processes, and AR accounting principles.
• Demonstrated leadership, communication, and stakeholder management capabilities with the ability to influence outcomes effectively.
• Strong attention to detail, with a focus on compliance, internal controls, risk management, and process governance.
• Ability to prioritize competing demands, manage escalations, and drive collaborative, proactive, and solution-oriented outcomes in a fast-paced environment.

Nice to have

• Proven ability to build, lead, and develop high-performing teams, providing clear direction while fostering a culture of accountability, growth, and inclusion.
• Experience leading organizational transformation initiatives, including system implementations, process improvements, centralization efforts, and continuous improvement programs.
• Demonstrated success driving operational and financial performance through effective management of cash flow, collections, forecasting, customer portfolios, and credit risk.
• Strong stakeholder management and influencing skills, with the ability to balance commercial objectives, governance requirements, and operational excellence in complex environments.

Details

• Hyderabad, India; hybrid model (3 days/week).
• Two-way transportation and training opportunities provided.