Manager, Customer Success Engineering

Overview

Lead a distributed team of Customer Success Engineers across the Americas to drive GitLab adoption and technical value realization at scale, reporting to the Senior Director of Customer Success Managers.

What you'll do

• Lead a distributed team of Customer Success Engineers in the Americas to drive GitLab adoption and technical value realization across a pooled book of business.
• Develop and execute scalable technical enablement strategies and programs that help customers use GitLab for source code management, CI/CD, DevSecOps, and Agile planning.
• Drive creation of repeatable frameworks and systematic solutions that remove adoption barriers and support measurable customer business outcomes.
• Collaborate closely with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives, supporting retention and expansion across accounts.
• Use data and performance indicators to assess program effectiveness, identify adoption trends, and adjust technical initiatives for greater impact at scale.
• Mentor and coach team members to strengthen their DevSecOps expertise, customer engagement skills, and ability to translate technical capabilities into business value.
• Champion the voice of the customer by translating field insights and technical pain points into actionable feedback for Product, Engineering, and other cross-functional teams.
• Partner with internal stakeholders to ensure customer feedback, feature requests, and adoption insights inform roadmap priorities and improvements to the overall customer experience.

What you'll need

• Strong understanding of DevSecOps practices, with the ability to connect GitLab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes.
• Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact.
• Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and design effective enablement paths.
• Experience designing and implementing scalable customer success or technical enablement programs, using data to measure impact and refine approaches.
• Ability to translate complex technical concepts into clear, outcome-focused messaging for both technical and non-technical stakeholders.
• Proven skill in collaborating with Sales, Renewals, and other cross-functional teams to align technical adoption work with commercial objectives.
• Comfort using customer insights and feedback to influence internal priorities, including product, process, and program decisions.
• Openness to diverse backgrounds and transferable skills, with a growth mindset toward learning GitLab's platform and evolving DevSecOps practices.

Details

• Remote, United States.
• Base salary range $124,800 to $210,600 USD (United States residents only); excludes bonuses, equity and benefits.