Manager - Financial Management

Overview

Manage a team delivering Financial Management services within Lease Administration for JLL clients, acting as Team Manager and, where required, Account Oversight.

What you'll do

• Manage the Account Leads and Supervisors/Assistant Managers who work on the Financial Management aspect of Lease Administration.
• Be accountable for the operational delivery of your team members and ensure operational activities are performed within agreed and stipulated timelines.
• Be accountable for the work of the Account Lead who manages client email boxes and document workflow, ensuring Turn Around Time and responsiveness are maintained.
• Review, as Account Oversight (if required), the monthly reporting package including critical date and portfolio summary reporting, Variance Reporting and Payment Files, in a timely and accurate manner.
• Assist in the transition of new accounts into JLL, which may include audits and process testing.
• Complete all duties with a focus on cost avoidance and cost savings for clients.
• Ensure processes and procedures are maintained in adherence with internal and external compliance policies.
• Manage administrative and recruitment matters in consultation with the Operations Leads.
• Act as the contact for interaction and escalations with parties related to Financial Management service delivery, and work closely with internal stakeholders to resolve escalations and take corrective and preventive measures.
• Manage and perform ad hoc projects and tasks, communicating progress clearly and ensuring timely completion.
• Manage all aspects of lease administration, including portfolio reviews, management reporting, and planning, tracking and monitoring of resources in the JBS LA team.
• Be actively involved in performance metrics (KPIs) including Quality, TAT and Productivity.
• Ensure accurate and timely rent payments to landlords and preparation of invoices for subtenants.
• Work directly with Hub leads to drive continuous performance improvement and share best practices across the team and regional functions.
• Be accountable for account staff (analysts, senior analysts, assistant managers, managers) who perform financial reviews and produce reports including Variance Report, Rent Recommendation Report and/or flat file, Accounts Payable report, Accounts Receivable report, Aging Report, and monthly client invoices where applicable.
• Transition and implement start-up accounts independently.
• Provide solutions and strategies for client needs and concerns, balancing scope of works, client wants and needs, and productivity required for profitability.
• Provide strong leadership to the reporting line, managing team expectations on performance, compensation and promotion.
• Contribute to team meetings, support other team members, deliver excellent customer service, and build effective relationships with key stakeholders across all levels.
• Regional business relations and stakeholder communication.
• Perform other tasks requested by management.

What you'll need

• University graduate or post graduate (Commerce / Finance background) or equivalent work experience in lease administration.
• A minimum of 12 years' industry experience in a corporate environment, third-party service provider or as a consultant.
• Minimum 2 years of working experience as Manager.
• Experience handling a team of 15 to 20 direct reports.
• Strong attention to detail.
• Demonstrated ability to maintain and manage accurate data.
• Demonstrated ability to prioritize work within tight operational and financial deadlines.
• Good interpersonal skills to operate as a proactive member of a small core team.
• Positive approach to meeting clients' needs.
• Experience using a property management / lease administration system.
• Ability to work with and report to multiple points of contact and handle multiple projects at the same time.
• Strong team management and project management skills, including project planning.
• Sound computer skills in Microsoft Office (MS Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Readiness to change and receptivity to new ideas.
• Attention to detail, high degree of workplace ethics and integrity.
• Ability to demonstrate resilience, strategic thinking and networking, and diligence.
• Clarity on Accounts Payable and Accounts Receivable concepts.
• Knowledge of real estate leases and accounting.
• Ability to work with least supervision and be highly responsible and accountable.

Nice to have

• PMP / MBA degree.

Details

• Location: On-site, Gurugram, HR.
• Scheduled weekly hours: 40.