Manager, Policy & Procedure, Fraud, UK

Overview

Manager, Policy & Procedure, Fraud (UK) will own and enhance the procedural framework for Tide’s acquiring and merchant monitoring activities as part of financial crime risk management.

What you'll do

• Draft, maintain, and continuously improve policies and procedures for acquiring and merchant monitoring.
• Ensure documentation reflects regulatory requirements, scheme rules, and Tide’s risk appetite.
• Review complex financial crime and acquiring cases to identify themes, weaknesses, or inconsistencies.
• Challenge existing controls and recommend enhancements when risks are not effectively mitigated.
• Partner with Fraud, Product and Risk teams to design proportionate controls for evolving acquiring risks.
• Translate risk assessments into practical operational guidance and support governance discussions.

What you'll need

• Strong experience in acquiring, merchant risk, card payments, or disputes management.
• Experience within financial crime, fraud, or payments risk.
• Proven ability to write clear, structured policies and procedures.
• Experience reviewing complex cases and identifying control gaps.
• Confidence in challenging processes and influencing stakeholders.
• Strong analytical skills and excellent written communication.

Details

• Location: Hyderabad, India.