Manager, Product Design: AI Products

Overview

Manage a small team of product designers and own design quality across New Relic's AI Products (autonomous incident response, the intelligence and platform layer, and AIOps), in an on-site role in Bengaluru.

What you'll do

• Manage and develop designers: run consistent 1:1s including career development conversations, give direct and specific feedback, set clear expectations, and invest in their growth.
• Build a team culture where people feel they belong and different perspectives are welcome.
• Represent your team in calibration conversations and advocate for their work and careers within the broader design org.
• Own design quality across AI Products: review work critically, raise problems before they reach partners, and ensure the team solves the right problems at the right level of craft.
• Keep the user's perspective in product and engineering discussions, bringing user research and real-world usage patterns into roadmap conversations.
• Partner with PM and Engineering as a peer, holding the design perspective and communicating design's value in business terms such as adoption, incident resolution time and customer retention.
• Keep the team focused and on track: manage incoming work, maintain visibility into work in flight, and set clear expectations with partners about what is possible and when.
• Bring a point of view on AI interaction design, including trust, transparency, human-in-the-loop moments, and designing for systems that act before the user asks.
• Use AI tools actively in your own workflow and help the team develop theirs for prototyping, research synthesis and exploring directions.
• Contribute IC design work when the work calls for it.
• Contribute to recruiting when the team has open roles, building a diverse team.
• Bridge the Bengaluru team to design, product and engineering partners in the US and Spain, and apply New Relic's design standards and practices locally.

What you'll need

• 8+ years of product design experience, with meaningful time on technically complex B2B or enterprise software with real technical users and high stakes in production.
• 2–4 years of direct people management, including running 1:1s, giving honest performance feedback, and developing designers at different career stages.
• Genuine curiosity about AI product design, with a developing point of view on trust, transparency and human-in-the-loop design, and the ability to evaluate whether a design makes an autonomous system legible and trustworthy.
• Willingness to roll up your sleeves and contribute design work on problems where the answers aren't settled.
• Experience working in ambiguity: defining problems and shipping to learn, not waiting for a complete brief.
• Experience working across time zones, comfortable with async communication and building working relationships with partners you won't always see in person.
• A clear design point of view and the confidence to use it, including giving specific feedback and holding a position with a PM or engineering partner who pushes back.
• Strong written and verbal communication in English.
• Comfort working in code-adjacent tools, including Claude Code and VS Code, sufficient to engage with and evaluate the work.
• A portfolio showing your design process and how you reason through hard problems, including tradeoffs made.

Nice to have

• Hands-on experience designing AI-native products, such as agentic workflows, autonomous systems, AI confidence visualization, human-in-the-loop flows, or building user trust in AI-generated outputs.
• Experience with observability, incident response or developer-facing infrastructure products.
• Familiarity with design systems and when to work within them versus when to push on them.
• Experience hiring and growing a design team over time.

Details

• Location: Bangalore, India.
• On-site role in Bengaluru.
• Collaborates with design, product and engineering partners in the US and Spain, requiring operation across time zones.
• Compliance: a criminal background check is required, and identity and eligibility-to-work verification applies. Certain roles require an export compliance assessment.