Manager Program Management VCA X, Visa Consulting & Analytics

Overview

Manage the program management and delivery operations of Visa Consulting and Analytics (VCA-X), coordinating planning, governance, demand intake, quality and compliance, and executive support for VCA-X leadership.

What you'll do

• Support strategy and annual planning by translating priorities into detailed plans, milestones, owners, dependencies, and timelines.
• Maintain scorecards and dashboards, track performance against agreed metrics, and follow up on variances and actions.
• Produce accurate operating updates and decision-ready materials for management reviews.
• Set up and run governance meetings and operating cadences, including agendas, pre-reads, minutes, action logs, and escalation tracking.
• Implement quality frameworks, checklists, review gates, documentation standards, and delivery controls.
• Monitor adherence to relevant policies and processes, maintain evidence, and coordinate remediation of identified gaps.
• Administer the demand intake pipeline, validate required information, coordinate assessments, and maintain status visibility.
• Support prioritization, resource planning, mobilization, and handoffs across multidisciplinary teams.
• Track delivery health, risks, issues, dependencies, and decisions; escalate blockers and drive actions to closure.
• Coordinate with Regional and market leaders to progress the VCA-X agenda, confirm demand, and align on next steps and commitments.
• Maintain stakeholder communications, action trackers, and decision records across a highly matrixed global environment.
• Provide executive-assistant support to VCA-X leadership, including calendar management, meeting scheduling, travel coordination, and expense administration.
• Coordinate leadership meetings and events, prepare agendas and materials, manage logistics, and ensure actions and follow-ups are completed.
• Maintain the pipeline of automation and process-improvement opportunities and coordinate prioritization and implementation.
• Track baseline performance, adoption, benefits, and delivery against agreed efficiency targets.
• Document and standardize improved processes, tools, templates, and ways of working.

What you'll need

• Bachelor's or Master's degree in Data Science, Statistics, Mathematics, Economics, Computer Science, Engineering, Operations Research, or a related quantitative discipline.
• 7+ years of experience in program management, business operations, PMO, consulting operations, transformation, or professional-services delivery.
• Hands-on experience managing plans, milestones, scorecards, governance routines, risks, issues, and action tracking.
• Experience supporting demand intake, portfolio reporting, quality controls, compliance processes, and cross-functional delivery.
• Strong organization, analytical thinking, attention to detail, and ability to manage multiple priorities.
• Clear written and verbal communication skills and the ability to work effectively across functions and geographies.

Nice to have

• Experience in shared services, centers of excellence, consulting, managed services, or global delivery operations.
• Exposure to automation, AI-enabled workflows, process improvement, or operational-efficiency programs.
• Knowledge of payments, financial services, or adjacent industries.

Details

• Location: Bengaluru, India.
• Reports directly to the Head of VCA-X and forms part of the VCA-X Leadership Team.