Manager, Services Consulting Management

Overview

Lead and develop a high-performing team of Workday consultants delivering cloud enterprise solutions to customers, while advancing a global delivery model and contributing to the strategic direction of Global Services and Professional Services.

What you'll do

• Lead, coach, develop, and retain a diverse, high-performing team of consultants supporting Workday applications.
• Foster a collaborative, challenging, innovative, and inclusive team environment.
• Own and continuously improve consulting onboarding, performance management, talent development, and career-growth processes.
• Partner with Resource Management, regional teams, and Engagement Managers to staff customer engagements effectively and build required capability across the consulting organization.
• Drive high levels of customer satisfaction, customer happiness, references, utilization, and delivery performance against quarterly objectives.
• Ensure consultants follow Workday's implementation methodology, delivery activities, processes, and procedures.
• Support the development and implementation of technology solutions using Workday products, outsourced solutions, and proprietary tools and techniques.
• Help assess customer needs, shape solution proposals, and oversee the implementation of end-to-end project solutions.
• Operate proactively within a global delivery model, collaborating across regions, teams, and time zones.
• Maintain and strengthen subject-matter expertise in Workday products, methodology, and customer requirements through active engagement with customer projects and delivery teams.
• Contribute to the strategic direction of the Global Services and Professional Services organization by leading and participating in internal initiatives.
• Model strong stakeholder management and collaborate effectively with customers, technical teams, developers, and operational partners.

What you'll need

• 14+ years of overall experience implementing cloud-based enterprise systems.
• 10+ years of consulting experience and people-management experience and/or experience leading implementation teams.
• Experience working with Workday, SAP, Oracle, PeopleSoft, or comparable cloud-based enterprise applications.
• Bachelor's degree in Engineering, Finance, Information Technology, or a related field.
• Demonstrated experience leading teams in a global delivery or distributed-services environment.
• Strong consulting, organizational, and project-management skills.
• Ability to manage multiple projects, initiatives, and priorities across time zones.
• Strong networking, mentoring, coaching, and problem-solving capabilities.
• Proven ability to thrive in a fast-paced, high-growth, high-energy environment.
• Excellent written, verbal, interpersonal, and stakeholder-management skills.
• Ability to collaborate effectively with customers, consultants, developers, technical operations, and cross-functional partners.

Nice to have

• Master's degree in Business, Information Systems, Information Technology, or a related discipline.

Details

• Location: Pune, India.
• Flex Work: at least 50% of time each quarter spent in the office or in the field with customers, prospects, and partners (depending on role).