Manager, Technical Consulting- Slack

Overview

Manager role leading a team of 15 Slack technical consultants, developers and architects within Salesforce Professional Services (GDC). The role is 50% billable and includes acting as a technical architect on enterprise Slack transformations.

What you'll do

• Manage, mentor and grow a team of 15 technical consultants, Slack developers and technical architects, including 1:1s, performance appraisals, goal-setting and career progression planning.
• Drive team enablement, certification bootcamps (Certified Slack Developer, Certified Slack Admin) and hands-on skill development across emerging features such as Agentforce in Slack and Slack CLI.
• Lead recruitment, technical interviews and onboarding to scale the Slack practice.
• Cultivate an inclusive, collaborative and innovation-driven culture within the GDC.
• Serve as Technical Architect for Slack enterprise implementations, providing architectural oversight across client deliverables.
• Establish best practices, reusable code repositories, standard operating frameworks and review gates for Slack custom apps (Bolt framework, Block Kit, API limits, security).
• Oversee enterprise migration architectures, including identity mapping, data retention, DLP compliance and cutover execution.
• Champion architecture reviews and guide technical teams through complex customer design challenges.
• Partner with Resource Management and Global Practice Directors on staffing, utilization and project readiness.
• Lead functional and technical workshops and demonstrate leadership in designing, delivering, testing and deploying.
• Collaborate with onshore delivery teams to scope technical effort, review estimates and ensure seamless global delivery.
• Lead practice initiatives around Slack and Salesforce convergence (Agentforce for Slack, Salesforce Channels, CRM integrations).
• Drive internal IP development, such as reusable Slack accelerators, migration automation scripts and workflow templates.

What you'll need

• Deep understanding of Slack Enterprise Grid topology, multi-workspace scoping and enterprise governance.
• Experience with identity lifecycle management: SAML 2.0 SSO (Okta, Azure AD, Ping) and SCIM directory sync.
• Strong foundation in enterprise security, compliance, Data Loss Prevention (DLP), eDiscovery, Enterprise Key Management (EKM) and the Slack Audit Logs API.
• Governance of Slack Connect, external collaboration policies and app installation approval pipelines.
• Proven hands-on background in Slack app development using the Bolt Framework (Node.js or Python).
• Mastery of Block Kit, interactive UI components, modals and App Home tab architectures.
• Thorough knowledge of the Slack Web API, Events API, Webhooks, Socket Mode vs. HTTP endpoint configurations and rate-limiting best practices.
• Familiarity with the Slack CLI, modular app architecture, manifest files (manifest.json) and Workflow Builder custom functions.
• Architectural knowledge of migrating from legacy communication platforms (Microsoft Teams, Mattermost, freemium/standalone Slack workspaces) to Slack Enterprise Grid.
• Familiarity with user/channel mapping schemas, export/import APIs, data parity verification and cutover runbook execution.
• Solid understanding of modern CI/CD pipelines, Git workflows, automated testing frameworks and secure API integration standards.
• Experience hosting Slack apps on cloud infrastructure (Heroku, AWS, GCP or Azure).
• Total experience of 10-15+ years in software engineering, technical consulting or enterprise cloud solutions.
• 5+ years of direct people management experience leading technical teams (software engineers, technical consultants or architects) in a global delivery or consulting model.
• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or equivalent practical experience.

Nice to have

• Familiarity with core Salesforce platform capabilities (Sales Cloud, Service Cloud, Platform Events, Apex, Flow).
• Hands-on experience or architectural knowledge of integrating Salesforce with Slack (Salesforce for Slack apps, CRM record sync, Agentforce integration).
• Certified Slack Administrator or Certified Slack Developer (highly preferred).
• Salesforce certifications (e.g., Salesforce Certified Administrator, Platform App Builder or Platform Developer I).
• Experience working in large-scale professional services, system integration (SI) consultancies or enterprise SaaS vendor delivery centers.

Details

• Location: India - Bangalore.
• The role is 50% billable.