Market Performance Manager

Overview

Market Performance Manager role leading a team that optimises hotel distribution and revenue strategy using the SiteMinder platform.

What you'll do

• Develop and implement market management strategies to maximise product value and drive ROI.
• Lead, mentor, and develop Market Performance Team Leads and Specialists.
• Own and manage the optimisation and revenue pipeline including forecasting and prioritisation.
• Build and maintain performance reporting on pipeline, revenue impact, and team productivity.
• Design strategies to optimise distribution mix across OTAs, direct, GDS, and other channels.
• Partner with Product, Engineering, Marketing, and Sales to align optimisation needs to execution.

What you'll need

• Extensive experience in market management at an OTA, customer success, upgrade sales, account management, or similar leadership customer-facing roles.
• Experience leading and developing managers and frontline specialists with training and coaching.
• Track record of designing and implementing market performance/optimisation programs with measurable outcomes.
• Strong analytical skills using data (e.g., RevPAR, ADR, occupancy, channel mix, conversion, productivity).
• Knowledge of hotel revenue management (demand forecasting, pricing, inventory, channel management).
• Proficiency in Salesforce and G-Suite, including analysing data across Salesforce reporting, Tableau (as a reader), and Google Sheets.

Details

• Location: Pune.
• Work model: Hybrid, 3 days in-office.