Marketing & Sales Operations Rep

Overview

Join Caterpillar's India team as a Marketing and Sales Operations Representative based in Bangalore. Work with Cat dealers across India to deliver Differentiated Dealer Capabilities, improve processes, lead strategic projects and execute Marketing & Sales Operations strategies, with exposure to product support operations.

What you'll do

• Lead and deliver Differentiated Dealer Capabilities, both fundamental and industry-specific, to strengthen dealer performance in India.
• Drive disciplined dealer sales funnel management across people, process and systems, and champion physical and digital customer experience.
• Drive key initiatives and workstreams, including Services Commitment implementation, ensuring effective delivery of critical enablers.
• Identify, prioritize and implement service operations improvements to enhance efficiency, quality and customer satisfaction.
• Collaborate with dealers, customers and internal Caterpillar teams to analyze challenges and develop practical, value-driven solutions.
• Support dealer business planning and performance improvement, including recommendations on facilities, tooling and systems to improve operational effectiveness.
• Act as a trusted advisor to dealers by strengthening organizational and workforce capabilities, including identifying skill gaps and supporting development plans such as enhancing technician capability and capacity.
• Contribute to initiatives that improve dealer effectiveness, safety standards, process efficiency, segment growth and warranty performance.
• Support the launch and adoption of new products, parts and service solutions, including customer service agreements (CVA).
• Stay informed of industry trends, digital technologies and market developments, and apply relevant insights to enhance dealer and customer outcomes.

What you'll need

• Strong customer-first mindset, with a commitment to delivering high-quality service and building long-term, trust-based relationships with dealers and customers.
• Ability to identify issues, think critically, make sound decisions and contribute to practical solutions in a changing environment.
• Ability to analyze data and operational information to identify trends, generate insights and support effective decision-making and continuous improvement initiatives.
• Ability to communicate clearly and effectively across different audiences.
• Ability to build strong relationships based on trust, work collaboratively across teams and provide thoughtful recommendations as a trusted advisor to stakeholders.
• Demonstrated ability to plan, manage and execute projects or initiatives while coordinating with multiple stakeholders to achieve timely and effective outcomes.
• Willingness to travel up to 50% as required by the role.

Nice to have

• Skills related to field operations, product support or engineering, or working with dealers.
• High intellectual curiosity to learn, engage with people and build strong relationships.
• English language capability at business level.

Details

• Location: Bangalore, Karnataka, India.
• Work onsite five days a week.
• Based in Bangalore and working with Cat dealers across India.
• Willingness to travel up to 50% as required by the role.
• Visa sponsorship is not available for this position.