Enrollment/ Billing Representative

Overview

Provide customer service to clients in a Premium or Enrollment Representative role, supporting client invoicing, account reconciliation and collections or enrolling customers in applicable benefits systems.

What you'll do

• Manage an assigned portfolio of client accounts.
• Enroll customers into applicable systems.
• Perform tasks related to collections processes and procedures.
• Review client accounts receivable for preparation of necessary adjustments and disbursements to submit to the processing team.
• Research and respond to billing or payment inquiries within established turnaround times.
• Escalate issues as needed.
• Work with third-party administrators, brokers and/or clients directly to reconcile accounts receivable.
• Conduct research related to member eligibility and rate variances.
• Prepare necessary adjustments to resolve member-level discrepancies identified in the reconciliation process.
• Build effective relationships with internal and external partners.
• Handle special billing or report requests.
• Analyze client data using various reports and resources.
• Prepare and distribute Schedule A & C tax forms.
• Coordinate activities to ensure compliance with tax regulations.

What you'll need

• Previous work experience in a fast-paced business environment.
• High school degree required.
• High level of initiative.
• Excellent organizational aptitude and high attention to detail.
• Microsoft Office knowledge.

Nice to have

• Accounts Receivable experience.
• Bachelor's degree.
• Ability to handle complex, difficult or escalated issues highly preferred.
• Responsiveness and a sense of urgency when dealing with internal and external clients highly preferred.
• Team player with effective verbal and written communication skills highly preferred.
• Strong analytical and problem-solving skills highly preferred.
• Ability to multitask and prioritize workload.
• Microsoft Office with intermediate Excel and Access knowledge, including V-Look up proficiency, pivot tables and formulas, highly preferred.

Details

• Location: Bengaluru, India.