Measurement and Report Specialist

Overview

Measurement and Report Specialist role within Accenture's Business Reporting and Governance vertical, delivering tracking mechanisms for SLA, KPI and other operational metrics and driving contractual governance, reporting and analytics.

What you'll do

• Deploy and deliver robust tracking mechanisms for SLA, KPI or other operations on a day-to-day basis.
• Ensure contractual compliance across Governance, Reporting, Incident Management, Change Management and Survey Management, while driving automation and analytics.
• Ensure daily, weekly or monthly reports are delivered on time and with accuracy.
• Deliver ad hoc reports.
• Connect with stakeholders to understand business requirements and deliver reports accordingly.
• Analyse historical data, find trends and spot anomalies to share insights with stakeholders.
• Drive value adds by automating reports or processes to bring in efficiency.
• Connect with stakeholders and drive governance around performance metrics.
• Work on one or more projects, as an individual contributor or managing a team dedicated to the assignment and driving its performance.
• Assess, manage, use, improve, monitor, maintain and protect organizational information through a system of decision rights and accountabilities for information-related processes.

What you'll need

• Any graduation.
• 7 to 11 years of experience.
• Proficient in MS Office with advanced knowledge of Excel formulas.
• Ability to create user-friendly Excel or BI dashboards.
• Ability to create meaningful presentations through PowerPoint.
• Knowledge of Power Automate, Power Apps and Power BI.
• Automation abilities using VBA macros.
• Good understanding of processes such as F and A, Marketing Operations, HR, Procurement and Supply Chain.
• People and team management.
• Client and stakeholder management experience.
• Experience in reporting of contractual metrics and operational KPIs.
• Demonstrated ability to achieve customer satisfaction through a managed service framework.
• Effective communication and organization skills with a polished, professional presence.
• Facilitation skills and virtual teaming experience.
• Adaptability to change.
• Effective collaboration skills and experience.
• Adept at working across a heavily matrixed organization.

Details

• Location: Bengaluru.