Measurement and Report Specialist

Overview

Measurement and Report Specialist in the Business Reporting and Governance vertical, responsible for deploying tracking mechanisms for SLAs, KPIs and other operational metrics, and for contractual governance and reporting.

What you'll do

• Deploy and deliver a robust tracking mechanism for SLA, KPI or other operations on a day-to-day basis.
• Ensure contractual compliance across governance, reporting, incident management, change management and survey management, while driving automation and analytics.
• Assess, manage, use, improve, monitor, maintain and protect organizational information through a system of decision rights and accountabilities.
• Work on one or more projects.
• Ensure daily, weekly or monthly reports are delivered on time and with accuracy.
• Deliver ad hoc reports.
• Connect with stakeholders to understand business requirements and deliver reports accordingly.
• Perform analysis on historical data and generate insights by finding trends and spotting anomalies for stakeholders.
• Drive value adds by automating reports or processes to bring in efficiency.
• Connect with stakeholders and drive governance around performance metrics.
• Work as an individual contributor or manage a team dedicated to the assignment and drive its performance.

What you'll need

• Any graduation.
• 7 to 11 years of experience.
• Proficient in MS Office with advanced knowledge of Excel formulas.
• Ability to create neat and user-friendly Excel or BI dashboards.
• Ability to create meaningful presentations through PowerPoint.
• Knowledge of Power Automate, Power Apps and Power BI.
• Automation abilities using VBA macros.
• Good understanding of processes such as F and A, Marketing Operations, HR, Procurement and Supply Chain.
• People and team management.
• Effective communication and organization skills with a polished, professional presence.
• Client and stakeholder management experience.
• Experience in reporting of contractual metrics and operational KPIs.
• Demonstrated ability to achieve customer satisfaction through a managed service framework.
• Facilitation skills and virtual teaming experience.
• Adaptability to change.
• Effective collaboration skills and experience.
• Adept at working across a heavily matrixed organization.

Details

• Location: Bengaluru.