Moderation Escalation Specialist

Overview

Moderation Escalation Specialist to own high-visibility safety escalations, serve as a policy subject matter expert, and support moderation training and policy development with trustworthy labels and analysis.

What you'll do

• Act as a Policy SME and handle high-visibility safety escalations end-to-end.
• Analyze and assess content against community standards and internal procedure guidelines.
• Communicate with internal leadership and cross-functional stakeholders on ambiguous incidents.
• Own and improve the escalations process to meet or exceed service level agreements.
• Coordinate with cross-functional partners and moderation agents to run escalation workflows.
• Produce “golden data” trustworthy labels for moderation training and policy purposes.
• Analyze operational data, perform root-cause analysis, and recommend optimization improvements.

What you'll need

• 5+ years of experience responding to incidents or escalations at gaming, social media, or communications platform companies.
• Excellent communication skills for collaboration with cross-functional teams, including leadership.
• Experience working on a trust and safety team and/or with policy or content moderation.
• Interest in online safety, policy development, regulations, and emerging trends.
• Strong project management and prioritization skills, including building processes from the ground up.

Details

• May review graphic, controversial, and sometimes offensive content per Roblox policies.
• Requires some on-call or shift support, including weekends, for 24x7 coverage via a rotating schedule.
• Office-based attendance: onsite Tuesday, Wednesday, and Thursday; optional Monday and Friday presence.
• Location: Gurugram, Haryana, India.