Associate Analyst, Manufacturer Operations

Overview

Associate Analyst supporting Manufacturer Operations & Data Services (MODS) with supply chain effectiveness, DSCSA compliance data for outbound shipments, and resolution of outbound exceptions and data quality issues.

What you'll do

• Serve as the escalation path for Customer Service teams on outbound order exceptions and work toward resolution.
• Manage Manufacturer outbound exceptions sent to MODS from the Distribution Center network and drive resolution.
• Collaborate with Distribution Operations to track and resolve logistics and product shipping issues affecting productivity and/or compliance.
• Improve outbound data quality by resolving missing data and errors with customers and other functional areas.
• Evaluate, develop, and implement process improvements to improve effectiveness and the end result quality.
• Provide technical and analytical support to the Customer Operations team.
• Handle additional responsibilities as assigned by the MODS team.

What you'll need

• 2+ years of experience in operations or supply chain, preferably in the pharmaceutical industry.
• Experience acting as an escalation point for Customer Service teams on outbound order exceptions.
• Ability to resolve Manufacturer outbound exceptions sent to MODS from Distribution Centers.
• Ability to collaborate with Distribution Operations to address logistics and shipping issues.
• Ability to improve outbound data quality by resolving missing data and errors.
• Bachelor’s Degree in Computer Science, Information Technology, or a related discipline (or equivalent related experience).

Details

• Shift timing: 05:00 PM to 02:00 AM IST.
• Working days: Tuesday to Saturday.
• Transportation: cab facility available.