Modern Trade Account Specialist

Overview

The Modern Trade Account Specialist manages customer accounts, ensures seamless order fulfillment, and coordinates with internal stakeholders and account managers to deliver customer service and business results.

What you'll do

• Act as the primary point of contact for assigned Modern Trade customers for operational and order-related matters.
• Manage end-to-end order processing, tracking, and fulfillment to ensure timely deliveries.
• Coordinate with supply chain, logistics, finance, and customer teams to resolve order, stock, and service-related issues.
• Partner with Account Managers to support joint business plans, promotions, product launches, and customer requirements.
• Monitor order status, inventory availability, and service levels to ensure customer satisfaction.
• Facilitate communication between customers, distributors, and internal functions.
• Track and resolve customer claims, deductions, and invoice-related queries.
• Prepare and maintain reports on orders, sales performance, service levels, and account health.
• Support customer reviews, business meetings, and performance tracking initiatives.
• Drive continuous improvement in customer service, order management, and operational efficiency.

Details

• Location: Mumbai Regional Office.
• The listing is marked with #LI-Remote.