MS Senior Security Engineer - WAF L2

Overview

Provide second-level managed security services support for client security infrastructure, resolving incidents, requests, and technical problems within agreed SLAs.

What you'll do

• Monitor, investigate, and resolve security incidents and technical problems.
• Manage work queues and update tickets with resolution actions.
• Provide second-level support and assist L1 engineers with triage and troubleshooting.
• Execute approved changes and document risks, mitigation plans, and maintenance activities.
• Collaborate with automation teams to streamline routine tasks and handovers.
• Audit tickets, recommend quality improvements, and contribute to trend analysis reports.
• Communicate with clients and internal teams during escalations and support activities.

What you'll need

• Experience handling security infrastructure in managed services.
• Working knowledge of ticketing tools, preferably ServiceNow.
• Bachelor's degree or equivalent qualification in IT or Computing, or relevant work experience.
• Strong planning and adaptability skills.
• Effective communication across different cultures and social groups.
• Ability to work under pressure and work longer hours when necessary.

Details

• Location: Chennai, India.
• Work mode: On-site.