Cross Technology Managed Services Engineer (Linux L2)

Overview

Provide second-level managed services support for clients' cross-technology IT infrastructure, resolving incidents and maintaining service quality.

What you'll do

• Monitor, investigate, and resolve technical incidents and problems.
• Manage work queues and address incidents and requests within agreed SLAs.
• Update tickets with actions taken and audit them for quality.
• Collaborate with teams, vendors, and clients to deliver second-level support.
• Execute approved changes, mitigate risks, and document change activities.
• Handle client escalations and support disaster recovery functions and tests.
• Identify automation opportunities and support L1 Engineers and projects.

What you'll need

• Moderate-level experience in managed services roles handling cross-technology infrastructure.
• Knowledge of ticketing tools, preferably ServiceNow.
• Familiarity with ITIL processes.
• Experience working with vendors and third parties.
• Bachelor's degree in IT/Computing or equivalent work experience.
• Ability to communicate effectively across different cultures and social groups.
• Ability to work longer hours when necessary and adapt to changing circumstances.

Details

• Location: Chennai, India.
• Work mode: On-site.