MSC Collaboration Engineer III (Req #1393)

Overview

MSC Collaboration Engineer III provides second- and third-level technical support for Cisco Enterprise Collaboration infrastructure, endpoints, and voice gateways, including troubleshooting for internal and external customers.

What you'll do

• Deliver second- and third-level support for Cisco Enterprise Collaboration portfolio infrastructure (CUCM, CUC, UCCX, Jabber, others).
• Troubleshoot and resolve hardware and software device problems for MSC customers.
• Provide subject matter expertise on system integrations for Cisco Collaboration solutions.
• Mentor and assist with planning, testing, implementation, and deployment of technologies in managed service environments.
• Collaborate with other MSC engineers to resolve issues.
• Maintain technical documentation to support troubleshooting.
• Enhance tools, automations, and processes to shorten customer issue resolution time.

What you'll need

• In-depth troubleshooting experience with practical knowledge of Cisco Collaboration infrastructure, endpoint, and gateway products.
• Practical working knowledge of SIP, H.323, Unix/Linux, AD/Exchange, Video, Unified Contact Center, Cisco QoS, and Routing/Switching.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Proven record of planning, prioritization, and organizational skills.
• Practical working knowledge of WebEx Calling and Contact Center, Zoom Phone, and Contact Center.
• Ability to participate in after-hours escalation on a scheduled, predetermined basis (7x24x365).

Details

• Work location: Remote, US.
• Base salary range at commencement: $110,000 to $150,000 annually.