MSC Core Network Engineer III (Req #1309)

Overview

Network Engineer role on the Managed Services team, providing expert-level network and systems support to clients in a fast-paced, client-facing environment.

What you'll do

• Deliver high-quality network and systems support within a Managed Services Center.
• Provide full lifecycle systems support for clients, including implementation, troubleshooting, diagnosis, and resolution of complex issues.
• Own issues end-to-end until successful resolution is achieved.
• Maintain advanced, up-to-date technical expertise in networking technologies.
• Communicate clearly and professionally with clients and internal stakeholders.
• Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system.
• Demonstrate strong attention to detail and ownership in all tasks.
• Collaborate effectively in a team environment while also working independently with minimal supervision.
• Participate in on-call rotation.
• Lead and manage assigned technical projects.
• Multi-task effectively while prioritizing workload in a dynamic setting.
• Maintain a customer-focused, results-driven attitude at all times.
• Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team.
• Perform other duties as assigned.

What you'll need

• Active Cisco CCNP Service Provider certification.
• 5+ years of experience in a service provider network role, with strong knowledge of optics.
• Proven track record of successfully troubleshooting complex network issues.
• Proficient with Cisco NCS, Nexus, ASR 1K and 9K equipment.
• Versed with Nokia and Juniper service provider level platforms.
• Strong working knowledge of VRF technology.
• In-depth understanding of routing protocols: IS-IS, OSPF, BGP, and MPLS.
• Familiarity with SD-WAN, cloud networking, and network security concepts.
• Background using IT Service Management tools (ServiceNow preferred).
• Competent utilizing Microsoft 365 tools (Outlook, Word, Excel).

Details

• Remote, US.
• Shift: Monday–Friday, 6AM EST – 3PM EST.
• Participation in on-call rotation.
• Seated and occasional standing or walking activities.