Multi Carrier Landside Specialist

Overview

Dispatch role coordinating drivers, the terminal and external partners to keep container drayage operations running smoothly and on schedule.

What you'll do

• Assign loads to drivers in Trinium, ensuring accurate allocation based on availability and capacity, and assist them with daily operational challenges.
• Generate the Dispatch Report consolidating next-business-day drayage planning from Trinium, client reports, port appointments and assigned drivers.
• Schedule pickup and drop-off appointments for containers at the port through the terminal's website.
• Investigate loads drivers have completed at the end of the day and those they will begin the following day.
• Track and monitor loads to be exported and those already picked up, ensuring timely movement.
• Evaluate driver availability and assign drivers to loads they are capable of transporting.
• Maintain clear communication with client teams on drayage issues and when requesting information for appointment scheduling.
• Schedule appointments at the customer's warehouse when needed.
• Approve and notify accessorial charges to the Settlement Clerk for driver payment and to the Transportation Coordinator for customer billing, deciding which charges are billable.
• Evaluate repair inquiries and decide whether they must be sent to a repair company.
• Ensure drivers or the dispatcher keep the application up to date.

What you'll need

• Excellent communication skills in English, fluent oral and written.
• Graduate of any bachelor's degree.
• Willing to work in full night shifts.
• 3-5 years of minimum experience in the shipping and logistics industry.
• Ability to communicate effectively with internal and external stakeholders.
• Good working knowledge of MS Office products including Word, Excel and PowerPoint.

Nice to have

• Ideally a degree in finance and accounting.
• Prior experience with documentation review, data entry, reporting and landside execution.

Details

• Location: Chennai, India.
• Full night shifts required.