Ocean Surcharge Specialist

Overview

Manage the creation, maintenance and implementation of ocean freight surcharges in pricing and tariff management systems, ensuring accurate and timely updates in line with business requirements and market changes.

What you'll do

• Manage the creation, maintenance, and implementation of ocean freight surcharges in pricing and tariff management systems.
• Ensure timely and accurate update of local, regional, and global surcharges in accordance with business requirements and market changes.
• Validate surcharge requests against applicable governance, pricing guidelines, and commercial policies.
• Perform quality checks and audits to ensure data accuracy, completeness, and compliance with internal standards.
• Coordinate with Trade Management, Product, Sales, Pricing, Operations, and other stakeholders for surcharge implementation and issue resolution.
• Monitor surcharge effective dates, expiry dates, and amendments to ensure uninterrupted pricing accuracy.
• Investigate and resolve surcharge-related discrepancies, customer queries, and system exceptions within agreed service levels.
• Generate and analyse operational reports, dashboards, and performance metrics related to surcharge activities.
• Participate in contract filing, tariff publishing, and rate maintenance activities where applicable.
• Identify process improvement opportunities and support automation initiatives to increase efficiency and reduce manual effort.
• Support internal and external audits by providing accurate documentation and process compliance evidence.
• Collaborate with global teams across regions to ensure consistency in surcharge implementation and adherence to governance standards.
• Contribute to continuous improvement projects through root cause analysis, Lean methodologies, and best practice sharing.
• Ensure rate availability for all corridors which is in demand.
• Ensure accurate rates at all times.
• Continuously work on standardising to add value to the business.
• Identify non-compliance and work closely with stakeholders to fix it to avoid legal and business impact.

What you'll need

• Strong understanding of Ocean Freight Pricing, Tariffs, and Surcharge Management.
• Knowledge of shipping and logistics industry processes.
• Advanced Excel and data analysis skills.
• Experience with pricing, contract, or tariff management systems.
• Strong attention to detail and analytical mindset.
• Effective stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Continuous improvement and problem-solving mindset.
• Understanding of price calculations, surcharge applications, additional costs and booking requirements.
• Should be able to explain clearly to all stakeholders on exceptions and if a different approach needs to be taken for route, pricings, etc.
• Proficient in accessing AFLS modules, since most pricing-related activities happen in the AFLS application.
• Understand the SPOT business/logics and contract products to handle the business more efficiently.
• Should be prolific in error resolution and ability to suggest better solutions.
• Should have proven experience in successfully executing global transitions, ensuring effective governance and seamless execution of the project.
• Adherence to timelines proposed or agreed with stakeholders.
• Partner with neighbouring processes (Upstream and Downstream) and stakeholders and obtain buy-in for complex and strategic initiatives.
• Willing to learn and adapt to new challenges.
• Should be prolific in all Microsoft packages such as Excel, PowerPoint, MS Word, etc.

Nice to have

• Knowledge of PMA and ML.com is an advantage.
• Knowledge of Upstream and Downstream processes to collaborate better.
• Exposure to data analytics tools such as SAP BI, Dataiku, Databricks, etc.

Details

• Location: Chennai, India.
• Work mode: Work from Office, 5 days a week.