On Hold-Project Coordinator

Overview

The Project Coordinator contributes to customer satisfaction by scheduling resources, labor, and materials to complete assigned projects within contract terms. The role works with customers, subcontractors, technicians, and equipment vendors to define scope, assign suitable technicians, and coordinate materials.

What you'll do

• Understand the scope of work requested by customers and schedule field technicians for assigned work.
• Provide timely status updates to customers.
• Gather deliverables.
• Document installation notes and job progress.
• Verify technician check-in and check-out.
• Participate in team calls with updates.
• Strive to understand budgets and contracts in place with assigned customers.
• Close out work orders and prepare for billing.
• Obtain vendor invoices in a timely manner.
• Meet metrics related to margin, start times, project deadlines, and invoicing deadlines.
• Develop strong business relationships with customers and field technicians.
• Work with the customer's internal software system as applicable.

What you'll need

• 2-3 years' experience in a project environment.
• Ability to multitask in a fast-paced environment and think outside of the box.
• Basic understanding of network engineering.
• Experience utilizing Excel, Jira, or Smartsheet to track projects.
• Strong drive for success.
• Ability to make independent decisions.
• Flexibility and ability to embrace change.
• Strong phone skills and communication; the role will spend considerable time on the phone.
• Strong keyboarding skills.
• Experience with Word and Excel.
• Excellent organizational skills.

Nice to have

• 3–5 years of experience.
• IT project experience.
• Network engineering experience.

Details

• Location: Hyderabad or Bangalore, India.
• Work from the office 5 days per week.
• Employment type: Full-time.
• Travel will be minimal, with occasional travel to visit one or two installs.