Onboarding Specialist I

Overview

Own customer onboarding from implementation through adoption, coordinating projects, training clients, and helping them realize value quickly. Build strong relationships with customer stakeholders while partnering with global internal teams.

What you'll do

• Manage the end-to-end onboarding experience for assigned customers.
• Coordinate onboarding timelines, milestones, and internal stakeholders.
• Deliver product onboarding sessions and customer training.
• Configure customer environments and guide setup and best-practice implementation.
• Build relationships with administrators, business leaders, and senior client contacts.
• Partner with Customer Success, Product, Support, and Sales to resolve challenges.

What you'll need

• 3–5 years of experience in customer onboarding, implementation, project coordination, or customer success.
• Strong client-facing communication and presentation skills.
• Experience independently managing multiple onboarding projects.
• Experience coordinating cross-functional teams and driving timelines to completion.
• Strong organizational skills and a proactive, self-driven approach.
• Excellent English verbal and written communication skills.

Nice to have

• Experience in SaaS, software implementation, or B2B technology environments.
• Exposure to governance, compliance, legal technology, or entity management solutions.
• Experience with enterprise customers or global accounts.
• Experience in product adoption, customer enablement, or implementation training.

Details

• Location: Bengaluru, Karnataka, India.
• Hybrid work model with onsite work at least 50% of the time for employees within commuting distance.