OOH Consultant

Overview

An on-site OOH (out-of-hours) Consultant role at ICG Medical's Gurugram office, sourcing and booking nurses, midwives and home care/healthcare workers for client shifts.

What you'll do

• Handle inbound and outbound calls from clients and candidates, assisting with their queries and needs.
• Interact with customers and clients by phone or email, managing all queries, requests and complaints, and respond timeously so no client or candidate is left without a response.
• Book nurses and healthcare professionals into shifts across all departments (Nursing Homes, Acute and Complex Care) by reaching out to find their availability.
• Handle cancellations from clients and candidates, follow the set processes to replace shifts, keep both parties informed, and document everything on the system.
• Be professional, friendly, courteous and helpful to all candidates, maintaining the highest standards of ICG Medical values.
• Source new clients and business using the necessary networks and platforms.
• Provide the highest standard of customer care, keeping clients and candidates informed and creating a seamless experience.
• Maintain an efficient telephone manner to take accurate information and update the system.
• Achieve daily, weekly and monthly KPI and hours targets.

What you'll need

• Recruitment experience within any industry is a must.
• Excellent verbal and written communication skills.
• Committed to a high level of service delivery for clients and candidates.
• Ability to work under pressure.
• Good knowledge of MS Excel.
• Dedicated and reliable with strong attention to detail.
• Customer service driven.
• Strong desire to work in a fast-paced, high-energy and vibrant environment.
• Ambitious, financially driven and talented communicator who can deliver excellent customer service in a target-driven role.

Nice to have

• Out-of-hours experience.

Details

• Location: Gurugram, Haryana (On-site).
• Shift: 5 days a week, with weekends mandatory.