Operations Director

Overview

Operations Director for Work Dynamics, serving as the main visionary and strategist for regional plans and the single point of contact for the regional delivery service.

What you'll do

• Understand clients' business needs inside and out and act as go-to person for overall operations, including standard procedures, system reports and relevant technologies.
• Build and maintain good working relationships with stakeholders as the single point of contact for regional delivery service.
• Develop a deep understanding of clients' key business drivers influencing their decision-making and how such decisions relate to their requirements for services.
• Ensure clients' outsourcing needs and own account objectives are in sync.
• Take charge of all resources, including technology, manpower and standard operating procedures, needed to run operations smoothly and seamlessly.
• Ensure all parties uphold their duties stated in the contract and manage the governance process for the account.
• Rally the team toward achieving agreed key performance indicators, service levels and other compliance measures.
• Roll out the change control process effectively.
• Develop property budgets and forecasts based on clients' finance calendar and help achieve their revenue, expense, debtor or growth targets.
• Identify opportunities to cross-sell JLL's other services.
• Collect fees from clients and track outstanding payments.
• Create a culture of collaboration, positive learning and teamwork.
• Identify team strengths and improvement areas and lead the team through coaching, feedback and recognition.
• Resolve conflicts among team members and ensure respect for individual differences.
• Lay the groundwork for the future by ensuring the next generation is ready to move up or across to fill roles.

What you'll need

• At least eight years' experience in facilities account management.
• Experience handling complex account structures and client sensitivities.
• Technical and financial know-how of running a delivery service team.
• Ability to develop strategies applying holistic approaches and long-term solutions for complex problems.
• Excellent organizational skills to prioritize work and meet tight deadlines.
• Ability to lead by example and promote open, constructive and collaborative relationships at all levels.

Details

• Location: Bengaluru, KA.
• Scheduled weekly hours: 48.