Oracle Field Service Solution Architect

Overview

Design, architect and deliver Oracle Field Service Cloud solutions aligned with client business objectives, acting as a trusted advisor to clients and internal stakeholders.

What you'll do

• Provide strategic leadership on Oracle Field Service Cloud engagements, owning end-to-end solution architecture and ensuring alignment with client goals and Oracle best practices.
• Analyze and interpret complex client requirements, business processes, and challenges to design scalable, effective OFS solutions.
• Define solution blueprints including integrations, extensions, and data flows, leveraging Oracle Cloud technologies such as Oracle Integration Cloud (OIC), ERP Cloud, and HCM Cloud.
• Lead workshops, architecture reviews, and design sessions with client stakeholders and internal teams.
• Translate business requirements into solution designs, including functional configurations, integrations, custom extensions, and mobile strategies.
• Partner with project managers to guide scope, timelines, and resources while ensuring quality of deliverables.
• Collaborate with sales and pre-sales teams to support business development, including proposal creation and client presentations.
• Mentor and guide implementation consultants and developers throughout the project lifecycle.
• Develop and maintain detailed documentation including solution design, integration architecture, and technical specifications.
• Stay up to date on Oracle updates, certifications, and industry trends.
• Contribute to internal knowledge base and reusable solution assets.
• Provide architectural leadership on multiple client engagements simultaneously.
• Participate in staffing, interviewing, and onboarding of new consultants when required.
• Review and validate project deliverables to ensure architectural consistency and quality.

What you'll need

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 10+ years of hands-on experience with Oracle Field Service.
• Strong understanding of cloud architecture, service delivery, and Oracle Cloud Infrastructure (OCI).
• Experience with Oracle Integration Cloud (OIC), REST/SOAP APIs, and system integration tools.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly across business and IT.
• Ability to work independently and collaboratively across teams.
• Detail-oriented with a focus on system accuracy and reliability.
• Skilled in Microsoft Office Suite and related business software.

Nice to have

• Oracle certifications (e.g., Oracle CX Service Cloud, Oracle Field Service Cloud).
• Experience with ITIL practices and change management.
• Knowledge of other Oracle CX or ERP modules.
• Familiarity with mobile field service device configurations and support.

Details

• Full-time, exempt under the FLSA; reports to the President.
• Work is remote or on-site at a client location.
• Travel as required by the customer project, up to as much as 75%, generally negotiable; travel may be overnight.
• Works during Apex IT business hours and, at times, outside business hours if required.
• Remote employees must provide their own office space with a professional background and noise level, and a reliable, consistent internet connection.
• Prolonged periods sitting or standing at a desk working on a computer; may involve bending, lifting and/or driving.
• May assist with training technical staff, conduct interviews, assign duties, oversee project staff workflow, and conduct performance evaluations.