Order Management Administrator

Overview

The Order Management Administrator assists with customer orders and coordinates with cross-functional teams to support smooth order fulfilment. The role may also process invoices and requires attention to detail, strong organizational skills, and effective communication.

What you'll do

• Review and process orders, ensuring compliance with established guidelines and rules.
• Track and report the status of all orders to sales teams in a timely manner.
• Receive and review customer orders for accuracy and completeness.
• Enter orders into the system and track their progress throughout the fulfilment process.
• Generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms, when required.
• Verify billing information and address discrepancies when required.
• Ensure customer orders and, when required, invoices align with contractual terms and pricing agreements.
• Communicate with customers and relevant internal stakeholders about order status.
• Address customer and internal stakeholder inquiries and resolve concerns in a timely manner.
• Work with internal stakeholders to update customer profiles and relevant information in the system when required.
• Enter order details accurately into the system and update relevant databases.
• Ensure all necessary information is captured for accurate reporting.
• Conduct quality checks on orders to prevent errors and discrepancies.
• Ensure all documents and data are complete and accurate.
• Perform any other related task as required.

What you'll need

• A high school diploma or equivalent qualification.
• Some demonstrated experience in order fulfilment administration or related roles.
• Attention to detail and accuracy in processing orders.
• Familiarity with order management software or systems.
• Strong communication skills for interacting with customers and cross-functional teams.
• Problem-solving abilities to address order discrepancies.
• Organizational skills to manage multiple orders and tasks simultaneously.
• Basic proficiency in Microsoft Office applications, especially Excel.
• A customer-focused mindset with a commitment to providing excellent service.
• Adaptability to changing priorities and a fast-paced environment.
• A proactive and systematic approach to work.

Nice to have

• Some demonstrated experience gained within a global IT services organization.
• Basic billing experience as part of an order fulfilment administration or related role.

Details

• Location: Mumbai, India.
• Workplace type: Hybrid Working.