Order to Cash / Accounts Receivable Specialist

Overview

Order To Cash Specialist responsible for billing, collections and reporting for the go-to-market organization across all regions, ensuring customers pay open invoices and billing issues are resolved promptly.

What you'll do

• Provide accurate and timely invoicing service across all entities (US and EMEA).
• Manage billing queries effectively and in a timely manner within the team, across the organization and from customers.
• Monitor accounts to identify outstanding balances and run an effective collections process for overdue payments.
• Assist in achieving collection targets.
• Maintain the balance between trustful customer relationships and timely payments.
• Manage all customer interactions related to billing and collections, including vendor registration, vendor online platform onboarding, invoice upload and responding to customer questions.
• Maintain and keep customer master data records up to date.
• Establish and maintain effective, cooperative cross-departmental working relationships.
• Provide accurate, timely reporting on collections and accounts receivable status.
• Commit to continuous learning and innovation.

What you'll need

• Strong communication skills.
• Highly organized, with the ability to execute with excellent attention to detail.
• Strong work ethic and ability to adapt to rapidly changing environments and processes.
• Strong customer service mindset.
• Proficiency in MS Office (Excel, Word).
• Data entry skills along with a knack for numbers.
• Fluent English.

Nice to have

• Bachelor's Degree.
• Previous experience in collections and billing (or finance).
• Experience with Salesforce and/or NetSuite.

Details

• Reports to the Global Manager OTC, based in Ghent, Belgium.