Order to Cash Operations Associate

Overview

Order to Cash Operations Associate in Accenture's Finance Operations vertical, covering the order-to-invoice-to-cash process, including cash application, collections, and accounts receivable reporting.

What you'll do

• Collect operational data and reports, conduct analysis, and reconcile transactions to help determine financial outcomes.
• Receive and deposit customer payments, apply cash remittances and credits/adjustments.
• Resolve queries related to cash applications and coordinate with customers.
• Apply unapplied cash and reconcile suspense accounts in cash application, processing payments from receipt to finalization.
• Maintain bad debt reserves and allowances, and prepare Accounts Receivable reporting.
• Post and reconcile Accounts Receivable activity to the general ledger.
• Solve routine problems largely through precedent and referral to general guidelines.

What you'll need

• BCom, Master of Business Administration, or B.B.M.
• 1 to 3 years of experience.
• Understanding of the Invoice-to-Cash (I2C) cycle, including invoice generation, delivery, collections, cash application, and reconciliation.
• Ability to maintain and update customer master data including billing addresses, payment terms, and contact details.
• Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data.
• Familiarity with dispute and deduction logging, including capturing reason codes, supporting documentation, and routing to relevant teams.
• Exposure to collections workflows including dunning letters, customer statements, and payment reminder sequences.
• Awareness of bad debt identification and the escalation process for write-off recommendations.
• Skills: Microsoft Office Suite, Microsoft Excel, Sales Order Processing, Billing Processing, Invoice Processing, Invoice Processing Operations, Accounts Receivable Ledger Maintenance, Cash Application, Cash Application Processing, Collections Processing, Credit Management & Assessment, Billing and Revenue Management, Key Performance Indicators (KPI), Performance Measurement Analysis and Improvement, People Management, Workforce Management (WFM), Presentation Delivery, Accounts Receivable (AR), Order to Cash (OTC).
• Written and verbal communication, agility for quick learning, ability to perform under pressure.

Details

• Location: Gurugram.
• May require working in rotational shifts.
• Individual contributor role within a team, with a predetermined, focused scope of work.
• Receives detailed to moderate instruction on daily tasks and detailed instruction on new assignments.