Order to Cash Operations Associate

Overview

Order to Cash Operations Associate within Accenture's Finance Operations vertical, handling cash application, reconciliation and billing processes from customer inquiry and sales order through delivery, invoicing and collections.

What you'll do

• Collect operational data and reports, conduct analysis and reconcile transactions to help determine financial outcomes.
• Optimize working capital and provide real-time visibility and end-to-end management of revenue and cash flow.
• Streamline billing processes.
• Solve queries related to cash applications and coordinate with customers.
• Apply unapplied cash and reconcile suspense accounts in cash application, processing from payment receipt to finalization.
• Receive and deposit customer payments, apply cash remittances and credits/adjustments.
• Maintain bad debt reserves and allowances.
• Prepare Accounts Receivable reporting and post and reconcile Accounts Receivable activity to the general ledger.
• Solve routine problems largely through precedent and referral to general guidelines.
• Work as an individual contributor within a team with a predetermined, focused scope of work.

What you'll need

• Qualification: BCom, Master of Business Administration or B.B.M.
• 1 to 3 years of experience.
• Understanding of the Invoice-to-Cash (I2C) cycle: invoice generation, delivery, collections, cash application and reconciliation.
• Ability to maintain and update customer master data including billing addresses, payment terms and contact details.
• Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data.
• Familiarity with dispute and deduction logging, including capturing reason codes, supporting documentation and routing to relevant teams.
• Exposure to collections workflows including dunning letters, customer statements and payment reminder sequences.
• Awareness of bad debt identification and the escalation process for write-off recommendations.
• Skills: Microsoft Office Suite, Microsoft Excel, Sales Order Processing, Billing Processing, Invoice Processing, Invoice Processing Operations, Accounts Receivable Ledger Maintenance, Cash Application, Cash Application Processing, Collections Processing, Credit management and Assessment, Billing and Revenue Management, Key Performance Indicators (KPI), Performance Measurement Analysis and Improvement, People Management, Workforce Management (WFM), Presentation Delivery, Accounts Receivable (AR), Order to Cash (OTC).
• Written and verbal communication.
• Agility for quick learning and ability to perform under pressure.

Details

• Location: Gurugram.
• Detailed to moderate level of instruction on daily tasks; detailed instruction on new assignments.
• Decisions impact your own work.
• Interactions are within your own team and with your direct supervisor.
• This role may require working in rotational shifts.