Order to Cash Operations Associate

Overview

Order to Cash Operations Associate in Accenture's Finance Operations vertical, handling cash application, receivables and billing processes from customer inquiry and sales order through delivery, invoicing and collections.

What you'll do

• Collect operational data and reports, conduct analysis and reconcile transactions to help determine financial outcomes.
• Optimize working capital and provide real-time visibility and end-to-end management of revenue and cash flow.
• Streamline billing processes.
• Solve queries related to cash applications and coordinate with customers.
• Apply unapplied cash and reconcile suspense accounts in cash application, processing payments from receipt to finalization.
• Receive and deposit customer payments, apply cash remittances and credits/adjustments.
• Maintain bad debt reserves and allowances.
• Prepare Accounts Receivable reporting and post and reconcile Accounts Receivable activity to the general ledger.
• Solve routine problems largely through precedent and referral to general guidelines.
• Work as an individual contributor within a team, with a predetermined, focused scope of work.

What you'll need

• BCom, Master of Business Administration or B.B.M.
• 1 to 3 years of experience.
• Understanding of the Invoice-to-Cash (I2C) cycle: invoice generation, delivery, collections, cash application and reconciliation.
• Ability to maintain and update customer master data including billing addresses, payment terms and contact details.
• Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data.
• Familiarity with dispute and deduction logging, including capturing reason codes, supporting documentation and routing to relevant teams.
• Exposure to collections workflows including dunning letters, customer statements and payment reminder sequences.
• Awareness of bad debt identification and the escalation process for write-off recommendations.
• Microsoft Office Suite and Microsoft Excel.
• Skills in sales order processing, billing processing, invoice processing, Accounts Receivable ledger maintenance, cash application, collections processing, and credit management and assessment.
• Written and verbal communication.
• Agility for quick learning and ability to perform under pressure.

Nice to have

• Key Performance Indicators (KPI), performance measurement, analysis and improvement.
• People management, workforce management (WFM) and presentation delivery.
• Order to Cash (OTC) experience.

Details

• Location: Gurugram.
• May require working in rotational shifts.