Order to Cash Operations Associate-Voice

Overview

The Associate – Order to Cash independently executes assigned O2C processes including Billing, Accounts Receivable, Cash Applications, and Reconciliations, with a focus on process knowledge, controls adherence, and timely delivery against SLAs.

What you'll do

• Execute end-to-end O2C transactions in line with documented SOPs and client requirements.
• Demonstrate good understanding of interdependencies between Billing, AR, Cash Application, and Reconciliations.
• Handle routine issues independently and escalate complex exceptions appropriately.
• Create and process accurate customer invoices as per contract terms, SLAs, and pricing structures.
• Perform billing validations to ensure correctness of quantities, rates, taxes, and customer details.
• Identify, analyze, and resolve billing discrepancies in coordination with upstream teams.
• Maintain customer accounts and perform AR postings including invoices, adjustments, credit/debit notes.
• Monitor aging reports, open items, and account balances.
• Support initiatives to improve cash flow and AR hygiene by resolving aged items.
• Apply customer payments accurately using remittance advice and bank statements.
• Process payments received through lockbox, wire transfer, ACH, and electronic platforms.
• Analyze and resolve unapplied, unidentified, short, and overpayments within agreed timelines.
• Perform bank, cash, and AR reconciliations with minimal supervision.
• Investigate variances and ensure timely clearance of reconciling items.
• Support month-end close activities and balance validations.

What you'll need

• Bachelor's degree with Finance specialization.
• 1 to 3 years of experience.
• Strong working knowledge of Order to Cash (O2C) processes.
• Hands-on experience in Billing & Invoicing, Accounts Receivable (AR), Cash Applications, and Reconciliations.
• Experience with SAP ERP systems.
• Proficient in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, aging analysis).
• Strong attention to detail and analytical skills.
• Ability to work independently with limited supervision.
• Effective communication with internal teams and clients.
• Time management and SLA-driven mindset.

Details

• Location: Gurugram.
• Work mode: Work from office.
• Willingness to support 24×7 rotational shift operations as required.