Packaged/SaaS Application Engineer

Overview

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability, working with ServiceNow Strategic Portfolio Management (SPM).

What you'll do

• Configure and support packaged or SaaS applications to adapt features to evolving business requirements.
• Manage application releases and maintain system stability.
• Use standard tools, APIs and low-code platforms to align solutions with business needs while preserving compatibility and performance.
• Collaborate with cross-functional teams to gather requirements and translate them into effective application configurations.
• Monitor application performance and troubleshoot issues to maintain high availability and reliability.
• Document configuration changes and maintain knowledge bases to support ongoing maintenance and future enhancements.
• Assist junior team members by sharing knowledge and providing guidance on best practices.

What you'll need

• Proficiency in ServiceNow Strategic Portfolio Management (SPM).
• Minimum 3 years of experience in ServiceNow Strategic Portfolio Management (SPM).
• Experience in configuring and customizing ServiceNow applications to meet business needs.
• Familiarity with APIs and integration techniques to connect ServiceNow with other enterprise systems.
• Ability to use low-code/no-code platforms for rapid application development and deployment.
• Strong problem-solving skills to identify and resolve application issues efficiently.
• Understanding of release management processes and version control within SaaS environments.
• 15 years full time education.

Details

• Location: Bengaluru office.
• Expected to perform independently and become an SME.
• Required active participation and contribution in team discussions.